Part Time Hotel Night Auditor / Front Desk Associate (Night Shift)

Part-time Night Auditor / Front Desk Associate position in Marina, CA (onsite) at RAMADA INN HOTEL, working two nights per week.

Responsibilities

• Serve as the main point of contact for guests in a professional and friendly manner throughout their stay
• Provide front desk services including guestroom sales, reservations, room assignment activities, and cashiering
• Support guest check-in and check-out while delivering quality guest service
• Handle guest requests and respond to ensure guest needs are met
• Answer telephones, take hotel reservations, and provide concierge services in a gracious and professional manner
• Assist with complaints by resolving customer issues
• Fold towels and pillowcases

Requirements

• Customer service experience is required
• Hotel experience preferred but not required
• Ability to work all weekends and holidays
• Excellent communication skills
• Proven ability to deliver superior customer service
• Capable of working under pressure during check-in/check-out and handling multiple tasks at once
• Schedule flexibility for various shifts on weekdays and weekends, especially holidays
• Ability to work both Saturday and Sunday plus all Holidays

Position Profile

• Provide quality guest service during check-in/check-out
• Respond to guest requests to ensure needs are met
• Answer telephones, take reservations, and provide concierge services
• Resolve customer complaints
• Fold towels and pillowcases

Benefits

• Employee discount

Location: Marina, CA (onsite) | Job type: Part time | Schedule: Two nights per week | Pay: USD 17 - 19 per hourly