Night Auditor
Job Description
Overnight Night Auditor role at Days Hotel Mesa in Mesa, AZ (onsite) with Tuesday to Saturday scheduling.
Responsibilities
- Welcome guests, complete check-in, and share details to support a smooth stay
- Handle guest complaints, requests, and emergencies as they arise
- Reconcile all accounts accurately and on a timely schedule
- Confirm end-of-day (EOD) tasks are completed by other departments
- Arrange guest wake-up calls and coordinate reservations for the next day
- Answer phones and manage reservation requests
- Field guest inquiries, concerns, and complaints as needed
Requirements
- Excellent communication skills
- Strong math skills
- Ability to learn computer systems and other required job functions
- Detail-oriented approach to daily tasks
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Solid customer service skills with strong written and verbal communication
- Exceptional customer service skills
Overnight Shift Availability
- Overnight shift schedule: Tuesday to Saturday
- Optional coverage: additional weekday front desk shifts
Experience & Job Preferences
- Minimum experience: 2 years
- Hotel experience: 1 year (preferred)
- Front desk experience: 1 year (preferred)
- Overnight shift: preferred
Job Type, Pay, and Location
- Job type: Full-time
- Pay: From $17.50 per hour
- Hourly salary listed: USD 17 per hourly
- Work location: In person (onsite)
- Location: Mesa, AZ
Application Question
- Have you ever worked an overnight position?
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