Front Desk Agent

The Legacy Hotel of Medina is hiring part- and full-time Front Desk Agents for an on-site role in Medina, Ohio. This position supports day-to-day guest services, from arrivals and departures to handling requests, bookings, and coordination with the hotel’s housekeeping team.

As the first point of contact at the property, you will manage guest information and payments, answer questions about hotel offerings and rewards, and help ensure each stay runs smoothly from check-in through check-out.

Key Responsibilities

• Welcome guests, complete check-in and check-out, and distribute keys and room assignments
• Record credit card and personal information in accordance with hotel procedures
• Manage room bookings in-person, online, and by handling incoming calls
• Respond to guest questions about amenities, rewards programs, special requests, and other needs
• Perform regular bookkeeping duties
• Coordinate with the housekeeping department to help ensure accommodations are ready for guests

Requirements

• 1 year of Front Desk experience is required OR completion of hospitality education (or equivalent)
• Marriott experience is preferred
• Flexible availability is required, including holidays and weekends
• Positive attitude and a service-minded work ethic

Schedule and Job Type

• Job types: fulltime, parttime
• Schedule includes: weekend availability and Monday to Friday
• Work location: on-site

Benefits

• Competitive executive compensation (commensurate with experience)
• Medical, dental, and vision insurance (including dental insurance and vision insurance)
• Life insurance
• Paid time off
• 401(k) plan (including 401(k))
• Pre-opening leadership opportunity within a Marriott Tribute Portfolio property
• Career growth within a dynamic and growing hospitality organization
• Health insurance