Front Desk Agent

Austin Southpark Hotel is hiring an All Shifts Front Desk Agent with duties that include front desk support and end-of-day financial processing, with overnight coverage also part of the role. This onsite position in Austin, TX supports guest arrival, stay, and departure while helping keep day-to-day operations moving across departments as directed.

Role Overview

Front Desk Agent/Night Auditor responsibilities focus on completing end-of-day processing of hotel financial records and handling core guest service and front desk functions. The position also supports basic clerical work tied to sales, revenue, and marketing efforts, and may assist other departments (such as breakfast, cleanliness, laundry, and housekeeping) when requested by a supervisor or manager.

Key Responsibilities

• Complete all end-of-day processing of hotel financial records
• Enter invoices for payment
• Manage direct-bill invoicing and email invoices
• Assist with basic clerical tasks to support sales, revenue, and marketing efforts
• Provide guest service and front desk functions needed for guest arrival, stay, and departure
• Deliver guest invoices
• Assist with breakfast setup or cleanup
• Support basic property cleanliness, including trash removal and lobby/public restroom cleanliness
• Assist with snow and ice removal
• Assist with laundry and housekeeping functions
• When needed, assist other departments and employees with tasks requested by a supervisor or manager

Schedule and Shift Availability

• Typically an overnight position, with possible coverage of other shifts when needed
• Day Shift: required
• Night Shift: preferred
• Overnight Shift: required
• Hours: typically an 8-hour shift; scheduled days and times may vary based on need
• Weekends and holidays may be required
• Expected hours: 32.0 per week

Pay

$19.00 to $20.00 per hour

Requirements

• High School education or equivalent experience
• Previous hotel experience as a Front Desk Agent/Night Auditor preferred, not required
• Training is provided through on-the-job learning
• Hilton experience is a plus
• Ability to perform the functions required by the position
• Excellent grooming and appearance standards
• Excellent verbal and written communication skills
• Problem-solving skills
• Ability to take direction and work independently
• Promptness and exceptional attendance
• Working knowledge of Sun’s services, policies, or operations related to the Front Desk, plus general knowledge of the hotel
• Knowledge of and ability to operate computer equipment and the reservations system
• Ability to clearly communicate with, understand, and respond to supervisors, coworkers, and guests
• Ability to visually review reports, enter information into a computer system, and monitor hotel operations
• Ability to lift front office, kitchen, and basic hotel supplies
• Assist with guest luggage
• Carry linens and laundry, kitchen supplies, and other essential property supplies
• Frequent bending and kneeling to access guest supplies, drawers, cabinets, office supplies, and other essential property supplies
• Ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies or requests to housekeeping and other departments, and distribute invoices to guest rooms
• May require climbing property stairs
• Ability to commute: Austin, TX 78744 (Preferred)
• Requires FHC and TABC
• Must adhere to the company’s time and attendance policies

Technologies

• Reservations system
• Computer equipment

Benefits

• 401(k) matching
• Employee discount
• Free parking
• Referral program

Work Location: In person (Austin, TX)