Front Desk Agent

Hotel Hale, a 9-room boutique hotel in Hot Springs National Park, AR, is seeking a detail-oriented Front Desk Agent to manage front desk operations and support day-to-day office coordination. This onsite role focuses on excellent guest interactions and organized administrative support to help ensure smooth daily service.

Key Responsibilities

• Welcome visitors, clients, and vendors with a friendly, professional approach that makes them feel valued.
• Answer and manage multi-line phone systems, routing calls to the appropriate departments or team members.
• Complete front desk duties such as scheduling appointments, maintaining calendars, and handling visitor sign-in procedures.
• Support office accuracy through data entry, filing, and document proofreading for organized, reliable records.
• Assist with office management tasks including supply inventory, mail distribution, and basic bookkeeping using QuickBooks or comparable software.
• Provide administrative support, including typing correspondence, managing emails through Google Workspace or Microsoft Office, and assisting with customer service inquiries.
• Maintain a tidy reception area and verify office equipment is functioning properly to support efficient operations.

Required Qualifications

• Proven experience in office management or as a receptionist, preferably in medical or dental settings.
• Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry.
• Professional phone etiquette and experience operating multi-line phone systems.
• Exceptional organizational skills with the ability to prioritize tasks and manage time effectively.
• Clerical experience including filing, proofreading, calendar management, and customer support responsibilities.
• Bilingual abilities are highly desirable to support diverse client needs.
• Knowledge of bookkeeping software such as QuickBooks is a plus.
• Prior experience in personal assistant roles or medical/dental receptionist positions is advantageous.

Technologies Used

• QuickBooks
• Microsoft Office Suite: Word, Excel, Outlook
• Google Workspace

Employment Details

• Job Type: Full-time
• Pay: From $14.00 per hour
• Expected Hours: 36.0 per week
• Work Location: In person (onsite)
• Location: Hot Springs National Park, AR

Benefits

• Employee discount