Front Desk Agent

Sheraton Ontario Airport Hotel is hiring a Front Desk Agent onsite in Ontario, CA. This role supports smooth guest arrivals and daily front desk operations while representing the Sheraton brand with professionalism. You will be part of a team-focused environment and contribute to guest satisfaction from check-in to shuttle support and beyond.

What you can expect

• Competitive pay: $18.00 to $20.00 per hour
• Schedule options: PM Shift 2:30pm to 11:00pm, PM Shift 3:00pm to 9:00pm, PM Shift 4:30pm to 10:30pm, and 5:00pm (open availability preferred)
• Weekends mandatory
• Onsite work location: In person
• Employment types: Full-time, Part-time

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Free parking
• Employee discount
• Flexible schedule
• Referral program

Responsibilities

• Provide exceptional guest service with a warm, welcoming attitude
• Communicate clearly and professionally in person and over the phone
• Handle check-ins, check-outs, and guest inquiries with accuracy and efficiency
• Stay calm and composed during busy periods or challenging situations
• Use strong problem-solving skills and take initiative to resolve guest concerns
• Share room and hotel information, directions, amenities, and local interests
• Accept and record wake-up calls, ensuring delivery to the correct department
• Maintain a polished, professional appearance and represent the hotel brand with pride
• Be dependable and punctual, demonstrating a strong sense of responsibility
• Work effectively in a team environment by supporting coworkers and contributing to a positive workplace
• Learn quickly, adapt to new systems, and follow hotel policies and procedures
• Understand and uphold confidentiality, safety standards, and guest satisfaction expectations
• Handle airline crew and group check-ins and check-outs
• Secure payments, verify billing, and make adjustments as needed
• Run daily reports and communicate important information to the next shift
• Complete cashier and closing reports, including secure bank count at end of shift
• Communicate emergencies, lost items, or theft to security staff and/or authorities
• Maintain contingency lists and relay necessary messages during emergencies
• Provide cross-departmental support as needed
• Operate the airport shuttle (valid driver’s license required)
• Assist with luggage handling as needed (must be able to lift, push, and pull up to 50 lbs.)

Requirements

• Valid driver’s license required
• Must be able to lift, push, and pull up to 50 lbs.
• Open availability preferred
• Weekends mandatory
• Customer service: 1 year (required)
• Hotel: 1 year (required)
• Location: Ontario, CA 91764 (required)
• Relocation: Ontario, CA 91764, relocate before starting work (required)

Work location: In person