Front Desk Overnight

Front Desk Overnight Hotel Jobs

3 jobs found

Today

Overnight Guest Services Agent

Giri Hotel Management Quincy, MA

Quincy, MA

Today

$20+/hr Full time Customer Service Front Desk Front Desk Overnight

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Job Description

Giri Hotel Management is seeking a Full Time Overnight Guest Services Agent for an onsite role in Quincy, MA at Staybridge Suites and Holiday Inn Express. This position supports guest arrivals and departures during overnight hours, handles reservations, and provides helpful information about the hotel and the local area.

Key Responsibilities

Manage online, phone, and in-person room reservations, including in a sometimes fast-paced environment
Provide relevant shift updates to the next shift and to the direct supervisor
Welcome guests, complete check-ins and check-outs, distribute room keys, and explain available hotel amenities
Take payments and address any payment discrepancies
Assist with guest issues and resolve complaints in a friendly and timely manner
Share information about local amenities, attractions, and guest-relevant points of interest
Coordinate with other staff members to help ensure rooms meet hotel standards and accommodate special guest requests
Maintain clean and organized workstations and keep equipment in good working order
Complete duties according to training procedures and follow standard operating procedures
Assist other departments when needed
Perform other duties as assigned, requested, or deemed necessary by management

Required Qualifications

High school education or equivalent experience
1 or more full years of employment experience in a related position
Ability to work onsite at the hotel location
Full Time schedule of 32 to 40 hours per week for overnight shifts; flexibility required with availability on weekends and holidays
Proficiency in the English language
Willingness to learn new technology platforms
Ability to stand at the front desk for extended periods
Ability to lift and/or push up to 50 lbs of guest luggage (limited)
Ability to work independently
Maintain a friendly, cheerful, and courteous demeanor at all times

Preferred Skills

Previous customer-facing experience preferred
Knowledge of the Microsoft suite
Second language preferred, ideally Spanish or French

Technologies

Microsoft suite
DailyPay

Benefits

Earned paid time off
Employer-contribution medical/dental/vision insurance
Optional life insurance
Short term and long term disability
Optional 401k with employer match
Employee discounts at participating hotels
DailyPay on-demand pay option
Refer a friend program with extra compensation when they join
Bonuses for name recognition and guest score
Opportunities to grow within one of the fastest-growing hotel companies

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Today

Night Auditor

Holiday Inn Express Hotel and Suites Fort Worth/I-20 Fort Worth, TX

Fort Worth, TX

Today

$14+/hr Part time Accounting Administrative Support Auditing

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Job Description

Night shift role focused on guest service, accurate nightly reporting, and security monitoring at an onsite hotel in Fort Worth.

Responsibilities

Serve as the first point of contact for guests during the night shift; greet and assist with professionalism, warmth, and prompt, courteous service
Run day-to-night front desk operations, including check-ins, check-outs, reservations, and responding to guest inquiries using property management systems such as OPERA or similar platforms
Complete nightly financial audits by reviewing transactions to ensure billing and reporting accuracy for hotel records
Support guest safety by maintaining security through CCTV surveillance, conducting property patrols, and following hotel emergency procedures
Answer and manage phone communications with guests, vendors, and staff using strong phone etiquette and customer service problem-solving
Compile shift reports documenting overnight activities, incidents, and any irregularities observed
Coordinate with housekeeping and maintenance to address guest requests and resolve issues efficiently

Requirements

Previous experience in hospitality management or front desk operations in a hotel or resort setting is highly preferred
OPERA or other PMS (property management systems) familiarity is essential
Strong customer service skills with a focus on guest relations and practical problem-solving
Bilingual or multilingual abilities are a plus for communicating with diverse guests
Knowledge of hotel emergency procedures and guest safety protocols is advantageous
Experience working night shifts in hospitality is beneficial
Demonstrated ability to handle phone communication professionally with excellent phone etiquette

Technologies

OPERA
CCTV
PMS (property management systems)

Job Details

Location: Fort Worth, TX (onsite)
Job type: Part time
Expected hours: 16.0 hours per week
Work location: In person
Pay: From $14.00 per hour

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2d ago

Hotel Night Auditor

AC Hotel Biltmore Phoenix Phoenix, AZ

Phoenix, AZ

2d ago

$19+/hr Full time Auditing Customer Service Front Desk

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Job Description

AC Hotel Biltmore Phoenix is seeking an Hotel Night Auditor to help keep overnight operations running smoothly, protect accurate financial records, and deliver welcoming guest service throughout the night. This onsite role in Phoenix, AZ positions you as the first point of contact during the night shift, supporting both guest needs and the safety and security of the property.

You will conduct nightly reviews, manage key front desk tasks after hours, and ensure that billing and revenue reporting stays accurate. You will also be responsible for clear communication across departments through phone support and detailed shift documentation that helps enable seamless handovers to daytime staff.

What you’ll do

Complete nightly audits of all hotel transactions using the property management systems (PMS) to confirm accuracy in billing and revenue reports
Oversee front desk operations overnight, including check-ins, check-outs, and guest inquiries while maintaining professionalism and warmth
Manage multi-line phone systems with strong phone etiquette, providing timely assistance to guests and internal departments
Prepare shift reports, incident logs, and financial summaries to support smooth transitions to daytime staff
Resolve guest concerns or complaints using effective customer service problem-solving to support satisfaction and positive relationships
Support reservation processes for late-night bookings or modifications through hospitality reservation systems, keeping client communication clear

What you bring

Excellent customer service skills with a focus on guest relations, phone communication, and efficiently fulfilling guest requests
Knowledge of hotel emergency procedures, safety protocols, and guest services standards to help maintain a secure environment
Strong ability to address customer service issues quickly while maintaining professionalism under pressure
Familiarity with multi-line phone systems, hotel reservation systems, and property management software to streamline nightly operations

Tools and systems

property management systems (PMS)
hospitality reservation systems
property management software
multi-line phone systems

Compensation and benefits

Pay: From $19.00 per hour

Employee discount

Location: In person, Phoenix, AZ

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Front Desk Overnight Hotel Jobs

Overnight Guest Services Agent

Night Auditor

Hotel Night Auditor

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