Night shift role focused on guest service, accurate nightly reporting, and security monitoring at an onsite hotel in Fort Worth.

Serve as the first point of contact for guests during the night shift; greet and assist with professionalism, warmth, and prompt, courteous service
Run day-to-night front desk operations, including check-ins, check-outs, reservations, and responding to guest inquiries using property management systems such as OPERA or similar platforms
Complete nightly financial audits by reviewing transactions to ensure billing and reporting accuracy for hotel records
Support guest safety by maintaining security through CCTV surveillance, conducting property patrols, and following hotel emergency procedures
Answer and manage phone communications with guests, vendors, and staff using strong phone etiquette and customer service problem-solving
Compile shift reports documenting overnight activities, incidents, and any irregularities observed
Coordinate with housekeeping and maintenance to address guest requests and resolve issues efficiently

Previous experience in hospitality management or front desk operations in a hotel or resort setting is highly preferred
OPERA or other PMS (property management systems) familiarity is essential
Strong customer service skills with a focus on guest relations and practical problem-solving
Bilingual or multilingual abilities are a plus for communicating with diverse guests
Knowledge of hotel emergency procedures and guest safety protocols is advantageous
Experience working night shifts in hospitality is beneficial
Demonstrated ability to handle phone communication professionally with excellent phone etiquette

Night Auditor

Location: Fort Worth, TX (onsite)
Job type: Part time
Expected hours: 16.0 hours per week
Work location: In person
Pay: From $14.00 per hour

Job Description