Palo Alto, CA

Hotel Jobs in Palo Alto, CA

2 jobs found

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7d ago

Front Desk Agent

Nobu Hotel Palo Alto Palo Alto, CA

Palo Alto, CA

7d ago

$25 - $26/hr Full time Customer Service Front Desk Guest Check In

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Job Description

The Front Desk Agent role at Nobu Hotel Palo Alto focuses on delivering prompt, courteous service at the front desk. The position supports smooth guest arrival and departure processes while providing on-site concierge support for guest inquiries and requests.

Key Responsibilities

Greet guests promptly with a friendly, sincere welcome, register arrivals, and assign rooms.
Provide guests with information about hotel services and facilities, including outlet hours, amenities, and local attractions.
Complete the registration process by entering and retrieving guest details in the computer system, confirming guest information, length of stay, and room type.
Code electronic keys and issue the room key folder to guests.
Process payment authorizations by swiping credit cards using the electronic acceptance method.
Handle cash transactions, make change, and balance the assigned cash bank.
Answer the front desk telephone within three rings using the correct daytime greeting and proper telephone etiquette.
Answer internal calls related to housekeeping or engineering requests and dispatch the appropriate personnel.
Respond to inquiries regarding hotel services, shopping, dining, entertainment, and travel directions, supporting guests as an on-site concierge.
Input messages into the computer, retrieve messages, and communicate the content to guests.
Retrieve mail, small packages, and faxes for guests as requested.
Assist with check-out, ask about guest satisfaction, and resolve issues when necessary, including encouraging guests to leave positive feedback on social media outlets.
Field guest complaints by conducting thorough research to identify effective solutions.
Perform other duties as assigned by the supervisor.

Requirements

Ability to effectively work with internal and external customers, including situations requiring patience, tact, and diplomacy to help diffuse anger; ability to collect accurate information and resolve conflicts.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to communicate clearly with a positive speaking voice.
Excellent organizational skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to use reasonable judgment when decisions impact guest satisfaction.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to speak multiple languages is preferred, though not required.
Meets legal age requirements for the position.
Valid California Food Handler Card.

Education and Experience

High school diploma is preferred; any combination of education and/or experience that provides required knowledge, skills, and abilities will be considered.
Prior hospitality experience is preferred, ideally in a luxury environment.

Preferred Technologies

Moderately complex computer system
Electronic keys
Electronic acceptance method

Schedule, Compliance, and Attendance

Regular attendance in line with hotel standards is essential; irregular attendance may result in disciplinary action up to and including termination.
Due to the cyclical nature of hospitality, employees may work varying schedules based on hotel needs, including nights, weekends, and holidays.
Upon employment, employees must comply with hotel rules and regulations for safe and efficient operation of the hotel facilities.

Physical Demands and Work Environment

Regularly required to stand (up to eight hours per shift excluding required meal periods and rest breaks), reach for items commonly used, and speak to and listen to guests.
Occasionally required to lift and/or move up to 50 pounds.
Noise level is usually moderate.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific guidelines are provided in the Employee Handbook.

Compensation, Location, and Education Preference

Location: Palo Alto, CA (onsite)
Salary: USD 25 - 26 per hourly
Education: High school diploma (preferred)

Position Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of the stay to meet the hotel’s standard of quality.

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1mo ago

Public Space Attendant

el PRADO Hotel Palo Alto, CA

Palo Alto, CA

1mo ago Closed

$23 - $25/hr Part time Administrative Support Custodial Services Customer Service

This position is no longer accepting applications (closed Aug 27, 2026).

Job Description

Join el PRADO Hotel as a Public Space Attendant on a part-time, on-site basis in Palo Alto, CA. You will clean and maintain designated public areas to hotel standards, including furniture, surfaces, and guest spaces. The role offers an hourly wage of $23-$25 per hour.

What we offer

On-site, part-time position at el PRADO Hotel
Competitive hourly pay of $23-$25 per hour
Clear path for growth within housekeeping and hotel operations

Responsibilities

Know hotel services and local attractions to answer guest questions accurately
Resolve guest concerns to ensure satisfaction
Maintain cleanliness, sanitation, and organization in assigned areas
Safeguard keys, radios, and beepers issued for the role
Review and update your assignment sheet as work is completed
Coordinate with Supervisor and Housekeeping office for additional tasks during the shift
Remove trash and debris from the assigned area
Stock cleaning carts with designated supplies and equipment
Keep closets clean and organized; wipe shelves, sweep and wax floors, and store items properly
Clean designated areas using appropriate chemicals, tools and equipment
Ensure stairwells remain unobstructed and free of stored items
Transport food and beverage trays from public areas to service areas
Check under furniture for debris and reposition to the correct floor plan
Inspect furniture for tears or stains and report damages
Dust and polish wood surfaces
Clean upholstered furniture, including crevices and beneath cushions
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and vents
Clean lamps, light fixtures, and switches; verify proper operation
Remove dust and spots from windows and wash as assigned
Clean and reposition house and public phones; replace damaged phone books
Dust drapes weekly and realign daily
Inspect plants and planters, remove debris, and polish
Wipe doors and door frames; remove marks and fingerprints
Clean baseboards, ledges, and corners; remove dust and stains
Polish brass surfaces; empty trash containers, ashtrays, and urns
Remove debris from balconies and patios
Empty vacuum bags, maintain machines, and clean public and employee bathroom fixtures thoroughly
Restock tissues, towels, and soaps in correct locations
Sweep the front entrance daily
Clean public area windows and ceiling vents
Shampoo carpets and strip and wax floors as required
Maintain daily cleanliness of the fitness center
Sweep and rinse the pool deck daily when applicable
Remove soiled towels from pool areas and return them to Laundry when applicable
Report damages or maintenance issues to the Supervisor
Turn over lost and found items to the Supervisor
Protect hotel property and ensure floor care equipment is cleaned after use

Requirements

High School Diploma or GED or equivalent work experience
No prior experience required
Good understanding of English
Previous customer service experience is a plus

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Hotel Jobs in Palo Alto, CA

Front Desk Agent

Public Space Attendant

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