Iselin, NJ

Hotel Jobs in Iselin, NJ

2 jobs found

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Guest Services Agent

Rebel Hotel Company Iselin, NJ

Iselin, NJ

Today

$20 - $20/hr Full time Customer Service Front Desk Guest Check In

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Job Description

The Guest Services Agent delivers responsive, courteous support across the Guest stay, handling Front Office duties such as check-in, check-out, requests, billing, and day-to-day coordination with other departments. This onsite role in Iselin, NJ supports a consistent Guest experience while aligning with hotel, brand, company, and union standards.

Role Overview

As the Guest Services Agent, you will serve as a primary point of contact for arriving, staying, and departing Guests. You will ensure procedures are completed accurately, questions and concerns are addressed promptly, and Front Office records are maintained with care. You will also communicate Guest needs to the appropriate hotel departments to support smooth service delivery.

Key Responsibilities

Welcome Guests and provide professional, friendly service throughout the stay.
Complete check-in and check-out procedures accurately and efficiently.
Answer Guest questions and address requests or concerns in a timely and professional manner.
Process payments, room charges, and Guest accounts in accordance with hotel procedures.
Keep Guest information and Front Office records accurate and up to date.
Relay Guest needs and requests to the appropriate hotel departments for follow-up.
Maintain knowledge of hotel services, amenities, dining options, and local attractions.
Maintain a clean, organized, and professional Front Desk and lobby area.
Follow hotel, brand, company, safety, security, and applicable union procedures.
Maintain confidentiality of Guest information and hotel records.

Required Qualifications

High School Diploma or GED.
Previous hotel or Guest Services experience is preferred.
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer skills and cash-handling ability.
Ability to work flexible schedules, including weekends and holidays.

Technology

Computer

Compensation and Location

Location: Iselin, NJ (onsite)
Pay: USD 20 per hour (20 - 20)

Benefits

Union wages and benefits in accordance with the applicable collective bargaining agreement
Medical, dental, and vision insurance, as applicable
401(k) and/or retirement benefits, as applicable
Paid time off and holidays, as applicable
Career advancement opportunities within a rapidly growing company
Employee hotel discounts and travel benefits, where applicable

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Today

Room Attendant

Rebel Hotel Company Iselin, NJ

Iselin, NJ

Today

$18 - $18/hr Full time Customer Service Guest Services Hospitality

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Job Description

The Room Attendant is responsible for maintaining clean, well-presented guest rooms and assigned hotel areas in line with hotel standards and established procedures. This is an on-site, in-person, full-time union position in Iselin, NJ.

Location and Work Details

Location: Iselin, NJ (onsite)
Work mode: On-Site, In-Person Position
Employment type: Full-Time; Union Position
Reports to: Manager, Housekeeping
FLSA status: Non-Exempt
Property: Delta Hotels Woodbridge Iselin, NJ

Role Responsibilities

Provide friendly, courteous, service-oriented interactions with guests and employees.
Maintain regular attendance and punctuality according to Company standards and hotel scheduling requirements.
Maintain proper personal appearance, grooming, uniform, and name tag in accordance with brand standards.
Follow all Company and hotel policies, procedures, safety, and security standards.
Clean and service assigned guest rooms according to established standards.
Stock housekeeping carts with required linens, cleaning supplies, and guest amenities.
Replace linens, replenish guest supplies, and remove trash and soiled linen.
Perform assigned deep-cleaning and room care tasks.
Report maintenance issues, damages, or safety concerns to the appropriate supervisor.
Perform other duties as assigned, consistent with the position and the applicable collective bargaining agreement.

Position Summary

The position focuses on keeping guest rooms and assigned hotel areas clean and attractive by completing daily room service tasks such as changing linens, replenishing supplies, removing trash, and maintaining housekeeping carts and supplies. Deep-cleaning and additional room care tasks may be completed as permitted by hotel procedures and the applicable collective bargaining agreement.

Compensation

Salary range: USD 18 - 18 per hourly
Salary range (as posted): $18.54 per hour

Benefits

Union wages and benefits in accordance with the applicable collective bargaining agreement
Medical, dental, and vision insurance, as applicable
401(k) and/or retirement benefits, as applicable
Paid time off and holidays, as applicable
Career advancement opportunities within a rapidly growing company
Employee hotel discounts and travel benefits, where applicable

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Hotel Jobs in Iselin, NJ

Guest Services Agent

Room Attendant

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