Front Desk Agent / Guest Service Agent

Support guest arrivals and departures at a luxury full-service hotel in Buckhead, Atlanta, with service at the front desk and via phone.

Responsibilities

• Welcome and assist every guest with exceptional service in person or by phone
• Ensure friendly, timely check-in and check-out for all guests

Requirements

• High school diploma or general education degree (GED); or an equivalent combination of education and experience
• Previous full service hotel experience
• Lightspeed (preferably) or experience with a Marriott PMS system required
• Basic reading, writing, and math skills
• May be required to work nights, weekends, and/or holidays
• Regularly required to talk, hear, and interact with guests
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls
• Occasionally required to walk, sit, and reach with hands and arms
• Frequently required to lift and/or move up to 10 pounds and stand for long periods
• Ability to handle customer issues throughout the night

Technologies

• Lightspeed
• Marriott PMS system
• Opera

Benefits

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k with 4% Match
• Paid Vacation Days / Paid Sick Days
• Company Travel Discounts
• Discounted hotel rooms

Perks

• Employee Benefits plus discounted hotel rooms

Who This Job Will Appeal To

• A team player with a great attitude and a strong enjoyment of working with people
• Experience in previous full service hotels
• Lightspeed experience preferred, or experience with a Marriott PMS system required

Location: Atlanta, GA (onsite)