Guest Services Representative

Join the team at Landmark Hotel Group for a full-time onsite Guest Services Representative role in Hampton, VA (flexible shifts), with a pay rate of USD 15 per hour.

Responsibilities

• Welcome guests with a friendly attitude and assist with room check-ins.
• Provide accurate hotel details and recommendations for local attractions.
• Respond promptly to guest issues and requests, finding solutions efficiently.
• Support reservations and help guests book their stay.
• Confirm guests have what they need during their visit.

Requirements

• Maintain a cheerful, helpful presence at all times.
• Communicate clearly by both speaking and listening to guests.
• Stay calm and act quickly when situations arise.
• Collaborate effectively with other team members to deliver great service.
• Keep uniform and personal presentation clean, neat, and professional.
• Protect confidentiality by maintaining privacy of proprietary information and safeguarding company assets.

Benefits

• Bonus money for strong performance
• Discounts for you, plus discounts for friends and family
• Training and Development Opportunities
• 401(k) with company match
• Life insurance
• Generous Paid Time Off
• Health Coverage: Medical, Dental, Vision