Hotel Jobs in Gloucester, MA

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Bellperson/Shuttle Driver

Beauport Hotel Gloucester Gloucester, MA

Gloucester, MA

Today

$15 - $20/hr Full time Bellperson Customer Service Front Desk

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Job Description

As a Bellperson/Shuttle Driver at the Beauport Hotel Gloucester, you will support guest arrivals and departures, assist with luggage handling, and provide safe local transportation for in-house guests using the hotel shuttle.

Key Responsibilities

Open hotel doors for guests entering and exiting the property.
Set the tone for the guest experience through consistent, professional customer service.
Unload luggage from vehicles such as cars or taxis and assist guests to the front desk area.
Help transport and store guest luggage, including carrying luggage to guest rooms as needed.
Inform guests about in-room and onsite amenities, including Wi-Fi, temperature control, and directions to the Birdseye Rooftop Pool.
Store and retrieve luggage from the bell closet and regularly log luggage activity.
Provide local directions and other information when requested.
When possible, notify the Front Desk of VIP arrivals using the two-way radio.
Deliver mail and packages to in-house guests in a timely manner as directed by the Front Desk, including handling special requests.
Transport hotel guests to local attractions within a 3-mile radius.
Follow the shuttle schedule and remain attentive to guest transportation needs.
Maintain shuttle cleanliness and monitor routine shuttle maintenance in coordination with the Front Office Manager.
Stay current on in-house events on a daily basis.
Follow safety and emergency procedures and comply with hotel policies and procedures, including attendance and attire standards.
Work closely with the Valet Team to support proper traffic flow.
Maintain the appearance of the front door area.
Thank guests for choosing the hotel and load departing guest luggage into vehicles.
Complete special projects assigned by Hotel Management.

Required Qualifications

At least 1 year of customer service experience; hospitality experience is preferred.
Must be at least 18 years of age.
Must have and maintain a valid state driver’s license with a current address and acceptable driving history.
Ability to stand, walk, and run for extended periods.
Ability to lift, push, and pull at least 30 lbs.
Ability to walk/stand approximately 90% of shift.
Ability to bend, stoop, squat, and lift frequently throughout the shift.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to adhere to all safety requirements.
Good communication skills, both verbal and written.

Compensation

USD 15 - 20 per hour. Base wage is $15/hr plus tips, calculated based on historical averages and seasonality. Total compensation typically ranges between $16-$20/hr.

Location and Schedule

Gloucester, MA (onsite). Work primarily takes place at the front door area, with time spent on interior and exterior areas of the hotel.

Working Environment

Exposure to sun, heat, cold, and changing weather conditions.
Hotel property with 94 guest rooms.

Technology and Tools

Wi-Fi
Two-way radio

Shuttle Driver License Requirements

You must have and maintain a valid state driver’s license with a current address and acceptable driving history.

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