Gloucester, MA

Hotel Jobs in Gloucester, MA

2 jobs found

Include remote jobs

1mo ago

Front Desk/Night Auditor

Beauport Hotel Gloucester Gloucester, MA

Gloucester, MA

1mo ago Closed

$21 - $22/hr Full time Administrative Support Auditing Customer Service

This position is no longer accepting applications (closed Sep 27, 2026).

Job Description

Join the overnight team at Beauport Hotel Gloucester in a full-time Front Desk and Night Audit role based onsite in Gloucester, MA.

Responsibilities

Deliver strong guest service during the third shift, including check-ins and check-outs
Answer guest questions and help resolve needs during overnight hours
Handle phone calls and respond to guest inquiries
Complete night audit/front desk reporting tasks, including preparing reports
Support daily communication with other departments

Requirements

1 year of hospitality or guest service experience (required)
Customer service experience required
Ability to work efficiently and accurately with strong attention to detail
Ability to work with little supervision while proactively problem-solving
Comfort working with computers; experience with Microsoft Office and hotel property management systems preferred
Previous front desk and/or night audit experience highly preferred

Technologies

Microsoft Office
Hotel property management systems

Schedule

Overnight shift: 10:00pm to 6:00am
Weekdays, weekends, and holidays as needed

Working Environment

Hotel property with 94 guest rooms
Work primarily in front of house areas and public spaces, including the lobby and front desk
Primarily solo work; group work as needed

Compensation

$21–$22 per hour
$500 bonus

Benefits

$500 Bonus
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

View full job page →

1mo ago

Bellperson/Shuttle Driver

Beauport Hotel Gloucester Gloucester, MA

Gloucester, MA

1mo ago Closed

$15 - $20/hr Full time Bellperson Customer Service Front Desk

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

As a Bellperson/Shuttle Driver at the Beauport Hotel Gloucester, you will support guest arrivals and departures, assist with luggage handling, and provide safe local transportation for in-house guests using the hotel shuttle.

Key Responsibilities

Open hotel doors for guests entering and exiting the property.
Set the tone for the guest experience through consistent, professional customer service.
Unload luggage from vehicles such as cars or taxis and assist guests to the front desk area.
Help transport and store guest luggage, including carrying luggage to guest rooms as needed.
Inform guests about in-room and onsite amenities, including Wi-Fi, temperature control, and directions to the Birdseye Rooftop Pool.
Store and retrieve luggage from the bell closet and regularly log luggage activity.
Provide local directions and other information when requested.
When possible, notify the Front Desk of VIP arrivals using the two-way radio.
Deliver mail and packages to in-house guests in a timely manner as directed by the Front Desk, including handling special requests.
Transport hotel guests to local attractions within a 3-mile radius.
Follow the shuttle schedule and remain attentive to guest transportation needs.
Maintain shuttle cleanliness and monitor routine shuttle maintenance in coordination with the Front Office Manager.
Stay current on in-house events on a daily basis.
Follow safety and emergency procedures and comply with hotel policies and procedures, including attendance and attire standards.
Work closely with the Valet Team to support proper traffic flow.
Maintain the appearance of the front door area.
Thank guests for choosing the hotel and load departing guest luggage into vehicles.
Complete special projects assigned by Hotel Management.

Required Qualifications

At least 1 year of customer service experience; hospitality experience is preferred.
Must be at least 18 years of age.
Must have and maintain a valid state driver’s license with a current address and acceptable driving history.
Ability to stand, walk, and run for extended periods.
Ability to lift, push, and pull at least 30 lbs.
Ability to walk/stand approximately 90% of shift.
Ability to bend, stoop, squat, and lift frequently throughout the shift.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to adhere to all safety requirements.
Good communication skills, both verbal and written.

Compensation

USD 15 - 20 per hour. Base wage is $15/hr plus tips, calculated based on historical averages and seasonality. Total compensation typically ranges between $16-$20/hr.

Location and Schedule

Gloucester, MA (onsite). Work primarily takes place at the front door area, with time spent on interior and exterior areas of the hotel.

Working Environment

Exposure to sun, heat, cold, and changing weather conditions.
Hotel property with 94 guest rooms.

Technology and Tools

Wi-Fi
Two-way radio

Shuttle Driver License Requirements

You must have and maintain a valid state driver’s license with a current address and acceptable driving history.

View full job page →

Hotel Jobs in Gloucester, MA

Front Desk/Night Auditor

Bellperson/Shuttle Driver

Get Hotel Jobs in Gloucester, MA alerts