Front Desk/Night Auditor

Join the overnight team at Beauport Hotel Gloucester in a full-time Front Desk and Night Audit role based onsite in Gloucester, MA.

Responsibilities

• Deliver strong guest service during the third shift, including check-ins and check-outs
• Answer guest questions and help resolve needs during overnight hours
• Handle phone calls and respond to guest inquiries
• Complete night audit/front desk reporting tasks, including preparing reports
• Support daily communication with other departments

Requirements

• 1 year of hospitality or guest service experience (required)
• Customer service experience required
• Ability to work efficiently and accurately with strong attention to detail
• Ability to work with little supervision while proactively problem-solving
• Comfort working with computers; experience with Microsoft Office and hotel property management systems preferred
• Previous front desk and/or night audit experience highly preferred

Technologies

• Microsoft Office
• Hotel property management systems

Schedule

• Overnight shift: 10:00pm to 6:00am
• Weekdays, weekends, and holidays as needed

Working Environment

• Hotel property with 94 guest rooms
• Work primarily in front of house areas and public spaces, including the lobby and front desk
• Primarily solo work; group work as needed

Compensation

• $21–$22 per hour
• $500 bonus

Benefits

• $500 Bonus
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance