Bellperson/Shuttle Driver

As a Bellperson/Shuttle Driver at the Beauport Hotel Gloucester, you will support guest arrivals and departures, assist with luggage handling, and provide safe local transportation for in-house guests using the hotel shuttle.

Key Responsibilities

• Open hotel doors for guests entering and exiting the property.
• Set the tone for the guest experience through consistent, professional customer service.
• Unload luggage from vehicles such as cars or taxis and assist guests to the front desk area.
• Help transport and store guest luggage, including carrying luggage to guest rooms as needed.
• Inform guests about in-room and onsite amenities, including Wi-Fi, temperature control, and directions to the Birdseye Rooftop Pool.
• Store and retrieve luggage from the bell closet and regularly log luggage activity.
• Provide local directions and other information when requested.
• When possible, notify the Front Desk of VIP arrivals using the two-way radio.
• Deliver mail and packages to in-house guests in a timely manner as directed by the Front Desk, including handling special requests.
• Transport hotel guests to local attractions within a 3-mile radius.
• Follow the shuttle schedule and remain attentive to guest transportation needs.
• Maintain shuttle cleanliness and monitor routine shuttle maintenance in coordination with the Front Office Manager.
• Stay current on in-house events on a daily basis.
• Follow safety and emergency procedures and comply with hotel policies and procedures, including attendance and attire standards.
• Work closely with the Valet Team to support proper traffic flow.
• Maintain the appearance of the front door area.
• Thank guests for choosing the hotel and load departing guest luggage into vehicles.
• Complete special projects assigned by Hotel Management.

Required Qualifications

• At least 1 year of customer service experience; hospitality experience is preferred.
• Must be at least 18 years of age.
• Must have and maintain a valid state driver’s license with a current address and acceptable driving history.
• Ability to stand, walk, and run for extended periods.
• Ability to lift, push, and pull at least 30 lbs.
• Ability to walk/stand approximately 90% of shift.
• Ability to bend, stoop, squat, and lift frequently throughout the shift.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to adhere to all safety requirements.
• Good communication skills, both verbal and written.

Compensation

USD 15 - 20 per hour. Base wage is $15/hr plus tips, calculated based on historical averages and seasonality. Total compensation typically ranges between $16-$20/hr.

Location and Schedule

Gloucester, MA (onsite). Work primarily takes place at the front door area, with time spent on interior and exterior areas of the hotel.

Working Environment

• Exposure to sun, heat, cold, and changing weather conditions.
• Hotel property with 94 guest rooms.

Technology and Tools

• Wi-Fi
• Two-way radio

Shuttle Driver License Requirements

You must have and maintain a valid state driver’s license with a current address and acceptable driving history.