Front Desk Agent

Hotel Indigo in San Diego, CA offers a welcoming, guest-focused environment for a part-time Front Desk Agent. This role provides a team-driven culture, eligibility-based benefits, and a competitive hourly rate of $25. The position is onsite, supporting guests with warmth and efficiency from check-in to check-out.

Responsibilities

• Provide a friendly, professional welcome to guests to set a positive tone for their stay.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Manage guest bookings, identify upsell opportunities, and share ways to enhance the stay.
• Process cash and credit transactions accurately.
• Check guests in and out efficiently, collect IDs, issue room keys, and handle safety deposit boxes as needed.
• Record guest preferences and respond to messages, requests, questions, and concerns to stay ahead of needs.
• Be a trusted point of contact for guests, assisting with bill issues and local information, and escalation to management when necessary.
• Adhere to safety procedures, report incidents, and wear required protective gear.
• Maintain a professional appearance and serve as a brand ambassador for Hotel Indigo.
• Stay informed about the day’s events and activities to better assist guests.
• Support colleagues with ad-hoc duties as needed to keep operations smooth.

Requirements

• Strong communication skills to address guest concerns and compliments with ease.
• Proven problem-solving ability to turn issues into positive guest experiences.
• Fluency in the local language; additional languages are appreciated but not required.
• literate and tech-savvy, with reading, writing, basic math, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or equivalent required; college degree is a bonus but not essential.
• Ideally at least 1 year of front desk or guest service experience.
• Physical ability to lift, push, and pull up to 50 lbs (23 kg), with occasional bending and kneeling.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k)
• Many other benefits to eligible employees

Important Information

• The salary range shown reflects the current pay scale and is subject to change. Final pay within the range is determined by factors such as education, qualifications, experience, performance, location, and shift considerations.
• Pay, bonuses, or other compensation are discretionary and earned only when approved and in accordance with applicable laws.
• IHG is an Equal Opportunity Employer. Details are available in our EEO information.
• If you require reasonable accommodation during the application process, guidance is available.
• IHG does not accept applications from staffing or recruiting agencies outside of our approved policy.
• Residents of Washington state should review applicable benefits where provided.