Front Desk Supervisor

This full-time Front Desk Supervisor position at Tower 23 Hotel and JRDN Restaurant in San Diego, California (onsite) oversees front desk operations, supervises agents, and maintains accurate reporting within a growth-oriented team environment.

Responsibilities

• Address guest inquiries with precise information, including outlet hours and local attractions.
• Coordinate effectively with other departments to maintain seamless operations.
• Manage guest check-ins and check-outs in an efficient manner.
• Complete registration processes, verify guest details, and confirm credit card authorizations.
• Process various payment methods, including vouchers, checks, and credit card transactions.
• Explain room features to guests and provide directions and information about available amenities and services.
• Supervise front desk agents, assign tasks, and manage workloads.
• Monitor staff performance and encourage ongoing improvement.
• Lead by example and promote a collaborative, team-focused environment.
• Support end-of-month tasks and assist the front office in maintaining financial accuracy.
• Investigate and resolve guest complaints with effective solutions.
• Make informed decisions and authorize revenue allowances when required.
• Adhere to attendance policies and maintain reliable availability.
• Schedules may vary to reflect business needs, including days, nights, weekends, and holidays.
• Additional reasonable duties may be assigned by management as needed.

Requirements

• Minimum of two years in a guest-facing hospitality role.
• Experience supervising a team of employees with reporting responsibilities.
• Strong organizational and time management skills with meticulous attention to detail.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Experience with POS or PMS systems such as StayNTouch or Toast is preferred.
• Ability to handle sensitive information confidentially and professionally.
• Excellent communication skills and a collaborative, team-oriented mindset.
• Self-motivated with the ability to manage priorities and meet deadlines in a fast-paced setting.

Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• StayNTouch
• Toast

Benefits

• Competitive wage - USD 25 per hour
• Paid vacation and separate paid sick time
• Access to a free employee assistance program (EAP)
• Participation in Calsavers Retirement Savings Program
• Employee discounts and perks across all Eat.Drink.Sleep locations in San Diego, Chula Vista, Catalina Island, Bakersfield, and Lake Havasu