Night Auditor/Guest Service Agent

Connect Hotel Management is hiring multiple Front Desk Agents for a franchise hotel in Secaucus, NJ, with roles based onsite. This is a full-time position supporting evening and overnight operations, including guest service, reservations, and night accounting-related data entry.

Shifts for this role include Overnight (11PM to 7AM) and 3PM to 11PM. The selected candidate will work directly with guests, handle front desk computer tasks, and maintain accurate updates through the hotel’s systems.

Responsibilities

• Provide guest services, including sharing information on nearby restaurants, attractions, transportation options, and directions.
• Address and resolve guest needs or complaints in a courteous and sincere manner.
• Create and modify reservations as needed.
• Post charges using the hotel’s computer system.
• Complete minor night data entry tasks related to hotel accounting.
• Clean the lobby and office areas and assist with other clerical duties.

Requirements

• Familiarity with the Windows operating system.
• Ability to learn the hotel’s reservation computer system.
• Well spoken English and ability to converse face to face with guests.
• Ability to politely and calmly resolve guest needs or complaints.
• Ability to use a calculator.
• Must be well groomed and presentable, with clothing following hotel guidelines.
• Respect toward coworkers, guests, and management.
• Punctuality, with a requirement to be on time.
• Ability to lift 30 lbs.

Experience & Education

• Hotel experience: 1 year (required).
• Customer service experience: 2 years (required).
• Education: High school or equivalent (preferred).

Technologies

• Windows operating system
• Hotel Key property management system

Benefits

• Employee discount
• Flexible schedule
• Paid time off

Pay: $18.00 per hour. This is a full-time role with in-person work location in Secaucus, NJ.

Note: Prior hotel experience is a plus, especially experience with the Hotel Key property management system.