Hotel Front Desk Agent/Night Audit

The Hotel Front Desk Agent/Night Audit role at Hotel In Houston North I-45 is a full-time, onsite position in Houston, TX with a pay rate of USD 10 - 12 per hour. The role combines front desk guest services with night audit duties and requires experience with property management systems such as Choice Advantage and Opera, along with managing reservations, check-in and check-out procedures, and payments.

Responsibilities

• Provide front desk and guest services experience in a hotel environment, delivering professional service at all times.
• Demonstrate excellent customer service and maintain a business-minded approach to operations.
• Utilize front desk PMS systems, including Choice Advantage and Opera, to handle reservations, check-ins, check-outs, and payments.
• Apply accounting-related responsibilities, including CLC and corporate account routing tasks.
• Collaborate closely with the housekeeping team to ensure smooth guest experiences.
• Monitor guest accounts carefully to maintain accuracy and resolve discrepancies.
• Be available on an on-call basis as needed.

Requirements

• Proven experience at a hotel front desk and in guest services.
• Strong customer service skills combined with a business-focused mindset.
• Proficiency with front desk PMS systems such as Choice Advantage and Opera, including managing reservations, check-ins, check-outs, and payments.
• Experience with accounting processes, CLC, and corporate account routing.
• Ability to work collaboratively with the housekeeping team.
• Strong attention to guest accounts and financial records.
• Willingness to be on call when required.

Technologies

• Choice Advantage
• Opera

Benefits

• Employee discount
• Paid time off