Front Desk Agent

Join a welcoming team at GrandStay Hotel & Suites in Milbank, SD for a part-time Front Desk Agent role onsite. You’ll work in a supportive environment that places guest care and collaboration at the heart of operations. The position offers a competitive hourly rate of $15.00 to $18.00, along with benefits like paid time off, flexible scheduling, hotel employee discounts, free parking, a referral program, and a culture that values teamwork and hospitality.

What you’ll do

• Greet guests in person and manage incoming calls with a friendly, professional tone; handle reservations, answer questions, and share local recommendations.
• Assist in operating the lounge area for beer and wine service, welcoming visitors, serving beverages, keeping seating areas tidy, and contributing to a relaxing, hospitable atmosphere.
• Support laundry services by stocking linen supplies, running laundry cycles, folding linens, and organizing storage spaces during your shift.
• Keep the lobby, front desk, lounge, and public spaces clean and inviting with light cleaning, tidy work, and restocking as needed.
• Support guest satisfaction by aiding with check-outs, billing inquiries, and special requests with a friendly and helpful attitude.

Requirements

• Strong phone and interpersonal skills, including excellent verbal communication, active listening, and a professional phone demeanor.
• Ability to multi-task and work well in a team, stepping in at the front desk, lounge, or laundry areas as needed.
• Customer-focused and reliable, with attention to detail and comfort handling payment transactions.
• Adaptable to a flexible schedule, including evenings, overnights, and rotating weekends based on hotel needs.
• Physical ability to stand/walk for extended periods, bend, type, handle laundry, and lift up to 15 lbs on occasion.

Pay and location

Pay: $15.00 - $18.00 per hour

Location: Onsite, Milbank, SD

Job type: Part time