Night Auditor I

Overnight front desk role focused on guest service, accurate transactions, and safety-first operations.

Responsibilities

• Handle night check-in and check-out, including issuing room keys and providing directions and hotel service information.
• Collect required identification at check-in in accordance with local legislative requirements.
• Answer phones promptly and courteously; respond to, record, and process guest calls, messages, requests, questions, and concerns.
• Record and maintain guest preferences in the system.
• Upsell rooms when possible to support hotel revenue.
• Process all cash and credit card transactions accurately using established procedures.
• Resolve late or disputed charges during guest departure.
• Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
• Communicate outstanding guest requests or issues to management for additional monitoring or follow-up.
• Take appropriate action to resolve guest problems and complaints using established service recovery guidelines.
• Follow hotel safety protocols at all times; immediately report health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• Book reservations for individuals and/or groups upon request (phone or in-hotel), and process cancellations, revisions, and information updates for changes.
• Work with other departments and communicate per hotel procedures to maintain service quality.
• Complete additional duties as assigned, including guest room tours, concierge services, and special guest requests.
• Perform bell person duties as requested, including parking and pulling vehicles for valet.

Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

Technologies

• Property management and reservations systems.

Benefits

• Team Driven and Values Based Culture
• Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities / Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Referral program

Physical and Technical Ability

• Frequently stand behind the desk and front office areas.
• Carry or lift items up to 50 pounds / 23 kilograms.
• Handle objects, products, and computer equipment.
• Use basic computer skills to operate various property management and reservations systems.
• Perform bell person responsibilities, including parking and retrieval of guest vehicles for valet operations during overnight hours.

Other

• Passionate about people and service.
• Strong communication skills with guests and employees.
• Reading and writing skills used for paperwork and logging issues, complaints, requests, and information updates.
• Basic math skills for frequent cash and credit transactions.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule including nights, weekends and/or holidays.

Schedule: Overnight shift 11 PM to 7 AM.