Food & Beverage Outlets Manager

As the Food & Beverage Outlets Manager at The Wigwam, you will oversee the daily operations of the hotel's dining venues to deliver outstanding guest experiences, operational excellence, and solid financial performance.

Responsibilities

• Oversee the daily operations of all assigned food and beverage outlets, including restaurant and bar operations, In-Room Dining, reservations, and guest interactions.
• Coordinate front-of-house, bar, and culinary teams to ensure seamless service and operational efficiency.
• Maintain the highest standards of food quality, beverage presentation, cleanliness, and service consistency.
• Ensure compliance with federal, state, and local health, safety, sanitation, and alcoholic beverage regulations.
• Provide a welcoming and memorable dining experience by engaging with guests and resolving concerns, requests, and special needs promptly and professionally.
• Monitor guest feedback, online reviews, and service trends, and implement strategies to continuously improve guest satisfaction and foster repeat business.
• Monitor inventory and place orders for all beverage products.
• Manage departmental labor, food, beverage, and operating supply costs while achieving budgeted financial objectives.
• Monitor inventory levels, purchasing practices, and product quality to ensure cost-effective operations and minimize waste.
• Partner with Culinary, Sales, Marketing, and Events teams to develop seasonal menus, promotions, themed events, and revenue-generating initiatives.
• Recruit, interview, onboard, train, coach, schedule, and supervise restaurant and event servers, bartenders, hosts, bussers, In-Room Dining attendants, and other food and beverage staff.
• Conduct performance evaluations, provide ongoing coaching, and implement corrective action to support development and accountability.
• Ensure associates adhere to hotel policies, grooming standards, brand standards, and service expectations.
• Lead daily pre-shift meetings and ongoing service training to reinforce operational excellence and guest engagement.
• Analyze financial and operational reports, identify trends, and implement action plans to improve productivity, profitability, and guest satisfaction.
• Collaborate with hotel leadership on strategic initiatives, special events, and operational improvements that enhance the guest experience.
• Perform other duties as assigned to support the success of the Food & Beverage Division and hotel operations.

Requirements

• Three to five years of experience in front desk or hotel operations, with at least one to three years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

Education and Certifications

• Bachelor's degree in hospitality management or related field is preferred.

Location

Litchfield Park, AZ 85340 onsite

Technologies

• Property management systems
• Hotel reservation software