Front Desk Supervisor

Front Desk Supervisor at AC Hotel New York Times Square in New York, NY (onsite), supporting guest arrivals, departures, and daily front desk operations.

Responsibilities

• Assist guests with check-in and check-out, and support guests throughout their stay
• Operate hotels electronic reservation system and other computer programs to maintain a smooth workflow
• Handle financial transactions securely, including credit card and cash processing with accuracy and integrity
• Anticipate guest needs and support service efforts focused on maximizing the guest experience
• Collaborate with team members to maintain a hospitable, approachable, customer-focused environment
• Ensure accurate and hospitable processing of reservations, check-in/check-out, and payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel’s electronic reservation system
• Support compliance with hotel safety programs and procedures, including emergency and security systems
• Complete required documentation (for example, daily reports and checklists) in a timely manner

Requirements

• Hotel experience is a MUST
• 2+ years experience in a front desk / reception type role
• FLSD Certification is required, with options to complete paid training within the first year or obtain certification within six (6) months
• Candidate with Marriott / Fosse experience preferred
• Strong oral, written, and interpersonal communication skills
• Team-oriented approach and ability to work well with others
• Service mindset with a focus on finding solutions to support the best guest experience

Technologies

• Hotels electronic reservation system
• Other computer programs
• Marriott

Pay

• USD 30 - 32 per hour

Benefits

• Competitive PTO / Sick pay package
• Travel benefits
• Food stipend
• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts

Physical Requirements

• Physically demanding role requiring comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods

Travel Requirements

• Little to no travel outside the property and surrounding area

Department: Property

Reports to: General Manager

Position ID: FS-Front Desk Supervisor

Location: 260 West 40th Street, New York, NY 10018 (AC Hotel New York Times Square)

Property: New York - NY0908D AC Hotel