Front Desk and Night Auditor

Join PDK Hotel Group for an onsite Front Desk Clerk and Night Auditor role at the Holiday Inn Express in Portland, Oregon. This position supports a guest‑focused culture, efficient front desk operations, and accurate night audits. You will earn an hourly wage of USD 18 to 21, receive on the job training, and have opportunities to grow within the hospitality field.

Responsibilities

• Greet guests upon arrival with warmth to create a positive first impression.
• Manage smooth check-in and check-out processes while keeping precise guest records.
• Perform night audits by balancing daily transactions and compiling reports for management review.
• Respond promptly to guest inquiries and requests, sharing information about hotel services and local attractions.
• Handle reservations and cancellations using hotel management software, ensuring booking accuracy.
• Maintain a clean and organized front desk area to support efficient operations.
• Assist with phone systems, answering calls promptly and addressing guest needs or concerns.
• Collaborate with other departments to ensure a seamless guest experience throughout the stay.

Requirements

• Previous experience in hospitality management or a similar role is preferred, but training is available for qualified candidates.
• Strong customer service skills with a focus on guest relations.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit procedures is beneficial but not mandatory; training will be provided.
• Proficiency with hotel management software and phone systems, with excellent phone etiquette.
• Ability to work independently during night shifts while managing multiple tasks efficiently.
• A positive attitude, strong work ethic, and commitment to delivering exceptional hospitality experiences.