Hotel Night Auditor

Austin, TX onsite overnight role focused on end-of-day financial processing and support for guest service as needed.

Responsibilities

• Complete end-of-day processing of the property’s hotel financial records
• Enter invoices for payment
• Manage direct-bill invoicing and handle required invoice emailing
• Support basic clerical tasks that assist sales, revenue, and marketing efforts
• Perform guest service/front desk duties to support guest arrival, stay, and departure
• Deliver guest invoices
• Assist other departments when directed by a supervisor, which may include:
  • Breakfast set up or clean-up
  • Basic property cleanliness such as trash removal, snow and ice removal, lobby cleanliness, and public restroom cleanliness
  • Support with laundry and housekeeping functions
  • Other tasks requested by a supervisor or manager

Requirements

• High School education or equivalent experience
• Previous hotel experience as Front Desk Agent or Night Auditor is preferred
• Hilton Brand experience is a plus, but not required (on-the-job training supports learning)
• Ability to perform all duties required for the position
• Excellent grooming and appearance standards
• Excellent verbal and written skills
• Problem-solving skills are critical
• Ability to take direction and work independently
• Promptness and exceptional attendance are required
• Working knowledge of the Front Desk aspect of Sun’s services, policies, or operations, and general knowledge of the hotel
• Knowledge of and ability to operate computer equipment and the reservations system
• Ability to clearly communicate with, understand, and respond to supervisors, coworkers, and guests
• Ability to visually review reports, enter information into a computer system, and monitor hotel operations
• Frequent bending and kneeling to access guest supplies, drawers and cabinets, office supplies, and other essential items
• Ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies/requests to housekeeping and other departments, distribute invoices to guest rooms, and support other essential property needs
• May require climbing property stairs

Technologies

• Computer equipment
• Reservations system

Benefits

• Employee discount
• Food provided
• Free parking
• Referral program

Hours and Shift

• Overnight Shift (Required)
• Typical 8-hour shift; scheduled days and times may vary based on need
• Weekends and holidays may be required
• Typically overnight, but may be asked to cover other shifts when needed
• Must adhere to the company’s time and attendance policies

Pay

• From $20.00 per hour

Work Location

• In person
• Austin, TX 78744 (Required)
• Ability to commute: Austin, TX 78744 (Preferred)

Physical Requirements

• Lifting/Carrying: Lifting of front office, kitchen and other basic hotel supplies; assisting with guest luggage; carrying linens and laundry, kitchen supplies, and other essential property supplies
• Bending/Kneeling/Reaching: Frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies
• Mobility: Assist guests, walk guests/clients to rooms and meeting locations, deliver supplies/requests, distribute invoices to guest rooms, and assist with other essential property needs
• Standing: Normal amount of standing may be required
• Climbing stairs: May be required
• Hearing/Vision/Speech: Must be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests; ability to visually review reports and monitor operations