Night Audit

The Night Audit role at Casa Laguna Hotel & Spa in Laguna Beach, California (onsite) encompasses overnight front desk responsibilities, including guest registration, billing and checkout, addressing guest requests, and conducting nightly audits to uphold guest satisfaction and policy compliance.

Key Responsibilities

• Greet guests, check them in, and assign rooms at the hotel or motel
• Coordinate with housekeeping or maintenance when guests report issues
• Issue room keys and provide escort instructions to bellhops
• Verify guest credit and determine payment method for lodging
• Create and confirm reservations
• Maintain records of room availability and guest accounts, manually or via computers
• Post charges for rooms, meals, beverages, or calls to ledgers
• Review accounts and charges with guests during checkout
• Document guest comments or complaints and refer to management as needed
• Prepare bills, collect payments, and make change for guests
• Transmit and receive messages using telephones or switchboards
• Answer questions about hotel services, guest registration, and directions; offer local recommendations
• Inform housekeeping when rooms are vacated and ready for cleaning
• Perform bookkeeping tasks including balancing accounts and nightly audits
• Keep the lobby and common areas clean and stocked, including restocking supplies and watering plants
• Execute any additional duties as assigned by the on-duty manager

Technologies

• InnQuest RoomMaster
• Gmail
• Microsoft Outlook
• Microsoft Office

Basic Skills

• Effective verbal communication and listening
• Attention to detail and the ability to understand written material
• Self-monitoring and the ability to take corrective action when needed
• Logical thinking to assess solutions and approaches

Social Skills

• Deliver exemplary service to internal and external customers
• Aware of others' reactions and able to adapt accordingly
• Proactively assist others and resolve differences
• Coach others and collaborate to reconcile issues
• Identify complex problems and evaluate options for resolution

Resource Management Skills

• Manage and plan your own time and assist others as needed
• Ensure appropriate use of equipment, facilities, and materials

Work Activities

• Interacting with computers and obtaining information
• Working directly with the public
• Decision making and problem solving
• Communicating with supervisors, peers, or subordinates
• Resolving conflicts and negotiating with others
• Identifying objects, actions, and events
• Maintaining interpersonal relationships
• Processing information and applying relevant knowledge

Detailed Work Activities

• Calculate costs of goods or services
• Clean facilities or equipment as needed
• Collect deposits, payments, or fees
• Discuss account status or activity with customers
• Share information about goods or services with customers
• Distribute materials or information to employees or customers
• Perform financial transactions and sales activities
• Greet customers, patrons, or visitors
• Maintain financial or account records and verify data accuracy
• Arrange travel, accommodations, or entertainment for others
• Operate communications equipment or systems
• Refer customers to appropriate personnel
• Report maintenance or equipment problems to relevant staff
• Sort mail

Physical Requirements

• Standing and walking for the duration of shift
• Reach with hands and arms
• Lift up to 25 pounds unassisted
• Occasional stooping, kneeling, twisting, and bending
• Clear verbal communication with others

Technology

• Use desktop and mobile devices to manage information, including editing simple databases and inputting/retrieving data
• InnQuest RoomMaster for facilities management
• Gmail and other email clients
• Microsoft Outlook and Microsoft Office Suite