Front Desk Agent

The Front Desk Agent role at Hotel Elliott in Astoria, Oregon, is a part-time position focused on delivering a welcoming guest experience. It covers greeting guests, handling check-in and check-out, reservations, and coordinating with staff to maintain guest comfort and service quality on site.

Responsibilities

• Welcome guests upon arrival and manage check-in and check-out procedures.
• Manage reservations and respond to guest inquiries promptly.
• Address guest concerns with professionalism and ensure satisfaction.
• Maintain up-to-date knowledge of hotel services and local attractions.
• Process payments accurately and handle cash transactions.
• Coordinate with housekeeping and maintenance to ensure guest comfort.
• Assist in training new front desk staff as needed.
• Uphold the highest standards of customer service at all times.

Requirements

• Demonstrated experience in customer service or hospitality roles.
• Strong communication skills focused on guest relations.
• Ability to multitask in a fast-paced environment.
• Familiarity with hotel management software is a plus.
• Preference for bilingual or multilingual abilities.
• Detail-oriented with excellent organizational skills.
• Flexibility to work various shifts as needed.

Technology

• Hotel management software proficiency is a plus

Benefits

• Employee assistance program
• Employee discount

Compensation

Pay: $17.00 per hour

Location and Mobility

• Astoria, OR 97103 (Required) for daily commute
• Relocate to Astoria, OR 97103 before starting work (Required)

Work Location

In person