Front Desk Agent

Located on the San Antonio River Walk, The Riverwalk Plaza Hotel relies on a capable front desk team to deliver a welcoming and efficient guest experience. In the Front Desk Agent role, you will handle check-ins and check-outs, field guest inquiries, and manage front desk duties, all while maintaining flexible shifts, offering bilingual service, and upholding strong customer care. The position pays USD 15 - 16 per hour.

Responsibilities

• Check-in/out guests
• Answer Phones
• Use Property Management System (Maestro)
• Basic Computer skills
• Daily Checklist
• Revise and edit daily arrivals
• Collect payments from guests
• Respond to guest inquiries
• Organized email reading and responding from guests and staff
• Communicate to guests hotel and local area information
• Communicate with staff pertinent guest information
• Create a memorable experience for each guest
• Be able to work in a fast paced environment
• Be able to work well under pressure
• Work well as a team
• Work well independently
• Light cleaning during downtime

Requirements

• Must be available for all shifts for up to a 40-hour work week
• Must be able to work a flexible schedule including Weekends and Holidays
• Must be bilingual
• Good customer service skills
• Basic Computer skills
• Use Property Management System (Maestro)

Technologies

• Maestro

Benefits

• Paid time off