Cedar Rapids, IA

Hotel Jobs in Cedar Rapids, IA

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Full Time Night Auditor

Hilton Garden Inn | CR Hotel #1 LLC Cedar Rapids, IA

Cedar Rapids, IA

Today

Full time Accounting Auditing Customer Service

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Job Description

Hilton Garden Inn | CR Hotel #1 LLC offers a hospitality-focused team environment built on values of Grateful, Helpful, and Kind. As a Night Auditor, you will help ensure a smooth end-of-day close, support third-shift Guest Service Representative duties, and deliver attentive, courteous service to guests throughout their stay.

What You’ll Do

Provide a friendly, sincere welcome and maintain the highest level of guest satisfaction through attentive service to guests and associates.
Listen carefully to guest requests, respond with accurate information, and take appropriate action.
Resolve guest issues quickly, efficiently, and courteously while using Service Recovery items as needed.
Collect, verify, and communicate accurate guest, room, and group event information; enter and maintain data to keep it current.
Support an organized filing process by documenting on purchases, reports, and tracking logs.
Maintain guest and group requirement information, updating details and relaying information as needed.
Recognize and reward brand members in accordance with brand standards.
Deliver sales and upsell opportunities for all products and services.
Maintain proper key management and prepare lists of expected arrivals; assist with preregistration and process advanced reservations.
Create and maintain reservation records, prepare letters of confirmation, and process cancellations and modifications promptly.
Follow cash-handling, check, and credit processes accurately, including verifying credit cards and required guest information.
Operate and enter data into Front Office computer systems, property management, catering, and Microsoft Office, including Hilton branded or similar systems.
Stay current on property procedures, brand activities, local attractions, directions, and other local information to provide accurate front desk support.
Monitor the pool as needed/required by state.
Ensure lobby, front desk, and entrances are properly sanitized according to brand.
Step in for other staff as directed or as needed, and complete other duties as assigned, including attending staff meetings as needed.

Night Audit and Security Duties

Perform end-of-day report preparation, completion, and electronic transmission, including the night audit checklist work.
Conduct end-of-day financial reconciliation by verifying and balancing daily transactions.
Verify room charges, taxes, and other hotel revenues.
Process guest check-ins and check-outs during overnight hours, handling reservations, cancellations, and modifications accurately.
Prepare and distribute daily financial and operational reports for management.
Monitor hotel security to help ensure the safety of guests and staff during the night shift.
Assist in resolving discrepancies in accounting and guest billing.

Required Qualifications

High School education or GED required to accomplish the essential functions of this role.
Computer proficient and familiar with office equipment.
Ability to respond to guest inquiries, requests, and complaints promptly and professionally.
Must be able to handle a crisis calmly and effectively, including upset guests, fire, tornado, armed robbery and assault, bomb threats, and accidents.
Ensure compliance with hotel policies and financial regulations.

Technology

Front Office computer systems
Property management systems
Catering systems
Microsoft Office
Hilton branded or similar systems

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1mo ago

Laundry Attendant

Radisson Hotel and Conference Center Cedar Rapids, IA

Cedar Rapids, IA

1mo ago Closed

$1,450 - $1,500/hr Full time Custodial Services Customer Service Guest Relations

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

Based at the Radisson Hotel and Conference Center in Cedar Rapids, IA, a Laundry Attendant helps keep the property's laundry operations running smoothly and supports the housekeeping team. The role centers on laundering linens, maintaining clean facilities, and ensuring guest areas and equipment are ready to deliver a positive experience for guests.

Location: Cedar Rapids, IA (onsite)

Salary: USD 1,450 - 1,500 per hour

Responsibilities

Report to work on time.
Uniform and personal appearance is kept clean and professional.
Ability to work a flexible schedule, including weekends and holidays.
Demonstrate commitment to providing a great experience for guests.
Perform duties according to hotel policies, procedures, internal rules and standards.
Attend briefings to learn how to effectively handle all foreseen situations.
Provide a clean and sanitary environment for the guest.
Turn in lost and found items immediately.
Load, wash and care for linen as directed and in accordance to policies and procedures.
Clean lint filters on dryers as directed.
Clean and maintain laundry room.
Clean public areas as assigned.
Assist with stocking carts with necessary linens and supplies at the end of each day.
Greet all guests and offer assistance when needed.
Report maintenance deficiencies on work orders.
Aid other employees as needed to maintain the successful operation of the department and the hotel.
Adhere to timing standards.
Comply with all safety and security policies.
Report accidents pertaining to guests or personal injury, immediately.
Attend scheduled meetings and necessary training sessions as requested.
Understand emergency procedures for the entire hotel.
Maintain confidentiality of guest information and pertinent hotel data.
Perform other duties as assigned.

Requirements

Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
Must be able to lift, push and pull 25 lbs. and carry up to 25 lbs.
Must be able to bend, reach, kneel, twist and grip items while working in guest rooms.
Be able to work in a standing position for long periods of time (up to 9 hours).
Follow directions thoroughly and work with minimal supervision.

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1mo ago

Banquet Set Up

Hilton Garden Inn | CR Hotel #1 LLC Cedar Rapids, IA

Cedar Rapids, IA

1mo ago Closed

Full time Banquet Customer Service Event Management

This position is no longer accepting applications (closed Aug 19, 2026).

Job Description

Banquet Set Up at Hilton Garden Inn in Cedar Rapids, IA is responsible for preparing and organizing all event attributes, ensuring Brand Standards and Banquet Department procedures are followed, and assisting with event preparation and cleanup.

Responsibilities

Set up and breakdown banquet meeting space per Event Order instructions, including tables, table accessories (salt, pepper, sugar, breadsticks, etc.), table linens, table settings, centerpieces, dishes, audiovisual equipment, and all other event provisions.
Assist with anticipated demand preparations, table setting, utensil plating, and centerpiece arrangement.
Support Banquet Manager with any pre-event needs.
Monitor and maintain cleanliness, sanitation, and organization of banquet spaces before, during, and after events.
Provide excellent customer service to all guests you encounter.
Communicate with Banquet Manager as well as other banquet staff.
Ensure guest comfort by addressing pre-event needs.
Double check all documentation to ensure every aspect of the event is correct.
Adhere to company and Brand Standards.
Support other staff to ensure guest satisfaction.
Observe Health Department guidelines for food handling and sanitation.
Manage audiovisual equipment needed for all events.
Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management.
Perform all other duties as assigned.

Position Summary

The Banquet Set Up role centers on preparing and organizing all elements for special functions and events while ensuring Brand Standards and Banquet Department operating procedures are followed. It also involves assisting with event preparation and cleanup of the area used for events. Weekend availability is required, with flexible scheduling.

Supervisory Responsibilities

No direct supervisory responsibilities.

Education and/or Experience

High School education or GED required to accomplish the essential functions of the job.
Previous experience with medium to large groups preferred.
Knowledge of catering practices preferred.

Company Values

GRATEFUL. For all we have, for all we can do to be of service to others.
HELPFUL. To our Family and Community, Teammates and Guests.
KIND. To all, in everything we do.

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Hotel Jobs in Cedar Rapids, IA

Full Time Night Auditor

Laundry Attendant

Banquet Set Up

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