Event Setup Crew

Join the team at Hilton Garden Inn | CR Hotel #1 LLC in Cedar Rapids, IA (onsite) as part of the Event Setup Crew. This role keeps events running smoothly by preparing spaces, organizing the details that guests notice, and supporting the Banquet Department with clean, efficient setups and breakdowns. You will work in a fast-paced environment where Grateful, Helpful, and Kind guide how teammates serve one another and every guest.

What you’ll do

• Set up and break down banquet meeting space according to Event Order instructions.
• Prepare event elements including tables, table complements (salt, pepper, sugar, breadsticks, etc.), table linens, table settings, centerpieces, dishes, audio-visual equipment, and all other event provisions.
• Support expected demand preparations, including table setting, utensil plating, and centerpieces.
• Assist the Banquet Manager with pre-event needs as required.
• Maintain cleanliness, sanitation, and organization of banquet spaces before, during, and after events.
• Provide excellent customer service to guests you may come in contact with.
• Communicate with the Banquet Manager and other banquet staff to keep setups aligned and on schedule.
• Support guest comfort by ensuring pre-event needs are handled.
• Double-check documentation to ensure every aspect of the event is correct.
• Follow company and Brand standards, and support other staff to promote guest satisfaction.
• Observe Health Department guidelines for food handling and sanitation.
• Manage audio-visual equipment needed for all events.
• Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management.
• Perform all other duties as assigned.

How you’ll fit in

• Customer service-centric mindset.
• Knowledge of catering practices (preferred).
• Ability to work quickly and as part of a team in a fast-paced environment.
• Ability to meet physical demands, including staying on your feet for extended periods, climbing stairs, and carrying heavy weights.
• Work well both independently and collaboratively.
• Strong pace with speed, accuracy, and attention to detail.
• Ability to handle stressful, high-pressure situations.
• Ability to maintain good energy despite demand.
• Maintain confidentiality of guest information.
• Clear, thorough communication and strong problem-solving skills.
• Ability to follow directions thoroughly with minimal supervision.
• Willingness and availability for early mornings, late evenings, weekends, and holidays with flexible scheduling to meet department needs.
• Can respond calmly and effectively in a crisis, including upset guests, fire, tornado, armed robbery and assault, bomb threats, and accidents.

Education and experience

• High School education or GED required to accomplish essential functions.
• Previous experience for medium to large groups preferred.
• Knowledge of catering practices preferred.

Schedule and role focus

• Primary role: prepare and organize event attributes while following Brand Standards and Banquet Department operating procedures.
• Supports event preparation and clean up of the event area.
• Rotating weekends required and flexible availability is required.

Technologies: audio-visual equipment