Convention Services - Set-Up Crew

The Broadmoor Hotel is a world-class Five-Star, Five-Diamond resort in Colorado Springs, and Convention Services is where event spaces come to life. As a Convention Services Set-Up Crew team member, you help transform corporate conferences and exclusive events into flawless, luxury-level experiences through careful setup, refresh, and breakdown support for the banquet team and conference manager team.

This physically active, onsite role is built around precision and teamwork. You will follow event orders, coordinate with banquet service and culinary teams, and keep inventory and storage areas clean, organized, and safe. You will also learn more about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets while contributing to the resort’s service standards recognized by Forbes Travel Guide and AAA Five-Diamond.

Responsibilities

• Review event orders and diagrams to set up tables, chairs, stages, and all event-related essentials.
• Transport, assemble, and arrange heavy banquet furniture and equipment safely and efficiently.
• Set up meeting and event functions correctly and efficiently, including adjustments for multiple event types.
• Refresh function rooms during meals and breaks.
• Align chairs, linens, and table settings according to luxury resort design standards.
• Break down setups, clear trash, and return equipment to proper storage areas.
• Maintain equipment and vehicles, operate equipment as intended, and use equipment correctly.
• Follow instructions from Supervisor & Manager as directed.
• Inspect furniture and equipment for damage before and after events and report issues to the supervisor.
• Keep back-of-house event storage areas clean, organized, and safe for all inventory.
• Transport items carefully through hallways and service elevators to avoid damaging walls, carpets, and doors.
• Respond promptly and politely to last-minute guest requests or room setup adjustments.
• Coordinate with banquet service and culinary teams to support seamless event transitions.
• Assist other departments as necessary and complete additional duties as required.
• Maintain full compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence.

Requirements

• Minimum high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality setup, banquets, moving services, or warehouse logistics is preferred; equivalent education plus relevant professional background will be considered.
• A valid driver’s license is required, as the role may involve transporting equipment across the Resort; employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• Highly motivated team player with positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution, and ability to work in a fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs with assistance and proper safety practices.
• Flexible schedule including early mornings, late nights, weekends, and holidays based on the events calendar.
• Reasonable accommodation will be provided for individuals with disabilities.
• Willingness to learn, grow, and help deliver Five-Star service.

Benefits

• Comprehensive health and dental insurance
• 401(k) retirement plan
• Exclusive local discounts

Compensation

$16.50 to $18.00 per hour (inclusive of hourly pay rate + service charge). The role is based on a $16.32 per hour base wage plus service charge commission paid per shift, historically averaging $1.00 to $2.00 per hour. Service charges fluctuate by time of year. This position always earns at least the current Colorado minimum wage of $15.16 per hour.

Why choose The Broadmoor?

• Join the team at the world’s longest-running Five-Star, Five-Diamond Resort.
• Career Development: hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applying early, as it may close sooner if filled.
• If necessary, the posting will remain open until it is filled.

Location: Colorado Springs, CO (onsite)