Full Time Night Auditor

Hilton Garden Inn | CR Hotel #1 LLC offers a hospitality-focused team environment built on values of Grateful, Helpful, and Kind. As a Night Auditor, you will help ensure a smooth end-of-day close, support third-shift Guest Service Representative duties, and deliver attentive, courteous service to guests throughout their stay.

What You’ll Do

• Provide a friendly, sincere welcome and maintain the highest level of guest satisfaction through attentive service to guests and associates.
• Listen carefully to guest requests, respond with accurate information, and take appropriate action.
• Resolve guest issues quickly, efficiently, and courteously while using Service Recovery items as needed.
• Collect, verify, and communicate accurate guest, room, and group event information; enter and maintain data to keep it current.
• Support an organized filing process by documenting on purchases, reports, and tracking logs.
• Maintain guest and group requirement information, updating details and relaying information as needed.
• Recognize and reward brand members in accordance with brand standards.
• Deliver sales and upsell opportunities for all products and services.
• Maintain proper key management and prepare lists of expected arrivals; assist with preregistration and process advanced reservations.
• Create and maintain reservation records, prepare letters of confirmation, and process cancellations and modifications promptly.
• Follow cash-handling, check, and credit processes accurately, including verifying credit cards and required guest information.
• Operate and enter data into Front Office computer systems, property management, catering, and Microsoft Office, including Hilton branded or similar systems.
• Stay current on property procedures, brand activities, local attractions, directions, and other local information to provide accurate front desk support.
• Monitor the pool as needed/required by state.
• Ensure lobby, front desk, and entrances are properly sanitized according to brand.
• Step in for other staff as directed or as needed, and complete other duties as assigned, including attending staff meetings as needed.

Night Audit and Security Duties

• Perform end-of-day report preparation, completion, and electronic transmission, including the night audit checklist work.
• Conduct end-of-day financial reconciliation by verifying and balancing daily transactions.
• Verify room charges, taxes, and other hotel revenues.
• Process guest check-ins and check-outs during overnight hours, handling reservations, cancellations, and modifications accurately.
• Prepare and distribute daily financial and operational reports for management.
• Monitor hotel security to help ensure the safety of guests and staff during the night shift.
• Assist in resolving discrepancies in accounting and guest billing.

Required Qualifications

• High School education or GED required to accomplish the essential functions of this role.
• Computer proficient and familiar with office equipment.
• Ability to respond to guest inquiries, requests, and complaints promptly and professionally.
• Must be able to handle a crisis calmly and effectively, including upset guests, fire, tornado, armed robbery and assault, bomb threats, and accidents.
• Ensure compliance with hotel policies and financial regulations.

Technology

• Front Office computer systems
• Property management systems
• Catering systems
• Microsoft Office
• Hilton branded or similar systems