Hotel Front Desk Manager Jobs

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Today

Hotel Lancaster, PA

Lancaster, PA

Today

$18 - $20/hr Full time Manager Customer Service Front Desk

Lead the day-to-day front desk team and keep guest experience running smoothly from arrival through departure.

Oversee front desk operations, including guest check-in, check-out, reservations, and billing using hospitality reservation systems and POS (Point of Sale).
Deliver excellent customer service by responding to guest inquiries, resolving conflicts efficiently, and supporting satisfaction throughout each stay.
Manage guest relations, including handling special requests, complaints, and feedback with professionalism and enthusiasm.
Supervise front desk staff and provide training on customer service standards, conflict management, manual handling, and cleaning protocols to maintain service quality.
Process credit card payments securely and accurately while maintaining detailed financial records.
Coordinate with housekeeping and maintenance to help ensure cleanliness and hotel functionality, including heavy lifting and manual handling when needed.
Support safety protocols by administering first aid or CPR when required and ensuring compliance with health and safety regulations.
Maintain accurate records for reservations, guest information, financial transactions, and incident reports to support operational transparency.
Help manage hotel occupancy levels during peak times or resort events to maximize revenue opportunities.

Proven experience in hotel front desk management or a similar hospitality role within a resort or hotel environment.
Strong knowledge of hospitality reservation systems, POS (Point of Sale) systems, and Microsoft Office applications for record keeping and reporting.
Exceptional customer service skills, including the ability to handle difficult situations with tact and professionalism.
Multilingual or bilingual abilities are highly desirable to serve diverse guests.
Demonstrated leadership experience supervising teams in fast-paced environments.
Familiarity with conflict management techniques, guest relations strategies, and safety procedures such as CPR and first aid certification.
Food service experience is a plus for understanding broader hospitality operations.
Ability to perform physical tasks including heavy lifting, manual handling, and cleaning duties, and to support guest needs in various settings.

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