Hotel Jobs in Kailua-Kona, HI

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1d ago

Guest Service Representative

King Kamehameha Kona Beach Hotel Kailua-Kona, HI

Kailua-Kona, HI

1d ago

$24 - $24/hr Full time Administrative Support Concierge Customer Service

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Job Description

Full-time Guest Service Representative at King Kamehameha Kona Beach Hotel (Courtyard by Marriott) in Kailua-Kona, HI (onsite), responsible for front desk guest services, check-in and check-out, and delivering high-quality hospitality to guests.

Responsibilities

Maintain a consistently warm, friendly, and courteous demeanor while delivering personalized guest service.
Communicate clearly with guests and teammates to ensure smooth operations.
Welcome guests, keep them informed, and show care throughout their stay.
Anticipate needs and address them proactively.
Manage all facets of guest registration, including expediting check-in/check-out, applying rate structures and discounts, issuing room keys, describing hotel features and local attractions, and fulfilling special requests when feasible.
Stay informed about daily operations, review the event schedule and notices, and keep up with procedures and happenings.
Understand room rates, packages, discounts, and promotions, and how to apply them.
Be familiar with guest programs and franchise-related offerings.
Identify solutions quickly and resolve guest concerns confidently.
Handle mail, faxes, and packages for guests, or note receipt as needed.
Answer phone calls in accordance with service standards, typically within three rings.
Possess complete knowledge of the Front Desk system for guest services.
Assist fellow team members and other departments to support overall department, restaurant, and hotel performance.
Perform additional duties as assigned by management.

Requirements

Proficiency with Microsoft Office and related applications.
Minimum one year of front office experience preferred.
Ability to speak Japanese is a plus; multilingual skills are desirable.
High school diploma or equivalent is desirable.
Strong English communication with guests, management, and staff; clear written communication.
Basic math skills and ability to perform simple calculations.
Strong prioritization, organizational, and judgment abilities.
Reliable and dependable team member.

Technologies

Microsoft applications
Marriott Global Source (MGS)

Benefits

Competitive pay
Retirement plans with employer matching options
Medical insurance options via UHA or Kaiser
Dental insurance through HDS
Free life insurance and temporary disability insurance
Reward and recognition programs with incentives
Transit access with direct front-door Hele-On Bus access
Free on-site employee parking during shifts
Complimentary on-property EV charging during work hours
Uniform laundering at no cost; dry cleaning allowances for non-uniform roles
Deep discounts on Marriott properties worldwide via Marriott Explore
Exclusive Hawaiʻi Marriott stay rates for local properties
Friends and family lodging discounts worldwide
Discount options on Marriott Vacations Worldwide products
Paid time off, observed holidays, vacation and sick leave, and birthday day off
Free hot meals during every shift
20% discount on food, beverages, and room service globally
Employee discounts on on-site shops and spa services
Professional growth opportunities through Marriott Global Source
Clear internal promotion tracks and leadership opportunities

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