Oak Brook, IL

Hotel Jobs in Oak Brook, IL

3 jobs found

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13d ago

Guest Service Representative

The Drake Oak Brook Hotel Oak Brook, IL

Oak Brook, IL

13d ago

$17+/hr Part time Customer Service Front Desk Guest Services

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Job Description

The Guest Service Representative provides welcoming, efficient, and solution-focused service for hotel guests. Reporting to the Guest Services Manager, this role partners with the Front Office team and other departments to support smooth check-ins, accurate transactions, and responsive guest communication at The Drake Oak Brook Hotel in Oak Brook, IL (onsite).

Job Responsibilities

Check guests in while ensuring proper credit is received, special requests are documented and fulfilled, and accurate guest information is confirmed.
Coordinate with all departments regarding in-house VIPs and any special needs.
Complete guest transactions thoroughly and accurately.
Maintain an up-to-date working knowledge of hotel amenities and special events.
Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
Maintain professional interactions with team members and assist other departments with necessary information.
Be knowledgeable of all emergency procedures and hotel policies.
Maintain the house bank and handle checks and cash in accordance with hotel policies and procedures.
Communicate pertinent information to managers and supervisors.
Follow established procedures for posting, charges, cashing checks, safe deposits, and refunds.
Solicit guest feedback through guest comment cards.
Answer the telephone professionally and assist guests with questions and directions to the property.

Required Qualifications

Ability to speak, read, write, and understand the primary language(s) used in the workplace.
Strong communication skills, both verbal and written.
Mathematics skills for basic computations and knowledge of Microsoft Office programs.
Availability to work mornings, evenings, weekends, and holidays.
Organizational skills, including follow-through, problem solving, and communication.
Ability to stand and walk for hours at a time.
Ability to lift up to 15 pounds occasionally.
Ability to grasp, write, stand, sit, walk, bend, climb, listen and hear, and maintain visual acuity.
High school or equivalent education required.

Preferred Qualifications

Previous cash-handling experience.
Driver’s License.

Experience

Hotel Experience: 1 year (Required)
Customer Service: 1 year (Required)

Language

English (Required)

Work Location and Type

Work location: In person
Job type: Part-time

Schedule Preferences

Day Shift: Preferred
Night Shift: Preferred

Compensation

From $17.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Technology

Microsoft Office

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17d ago

Night Auditor

DoubleTree by Hilton Hotel Chicago - Oak Brook Oak Brook, IL

Oak Brook, IL

17d ago

$19 - $19/hr Full time Accounting Auditing Customer Service

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Job Description

Support guests through the overnight rhythm in our Rooms and Front Office team at DoubleTree by Hilton Hotel Chicago - Oak Brook in Oak Brook, IL (onsite). This Night Auditor (Overnight Shift) role keeps the front desk running smoothly while handling registration, checkout, cashiering, and daily revenue reconciliation. You will also help deliver recognition through the Hotel Rewards Program and contribute to accurate end-of-day reporting.

Pay: $19.00 per hour. Compensation within this range is based on relevant experience, skills, and other job-related factors consistent with applicable law.

What you will do

Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation details, address, and credit information.
Accept payment for guest accounts at registration and at checkout.
Maintain a house bank, making deposits and completing accurate daily receipts reporting.
Cash checks and exchange currency for guests.
Issue key access and control entrance for safety deposit boxes.
Post miscellaneous charges as requested.
Arrive on time in full uniform with tools and equipment needed for service.
Review expected arrivals, ensure VIP and special request reservations are pre-registered and blocked properly, and notify other departments of room assignments.
Review daily room availability and inform staff.
Check the status of departures daily.
Relay relevant information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Complete all necessary reports and forms daily.
Reconcile and complete daily front desk agents’ work.
Run find trial balance to post rooms and close the day, and run accounts receivable reports.
Provide next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Assist concierge with mail and facsimiles, and provide information about hotel facilities and local attractions.
Book reservations for guests who approach the Front Desk.

What we need from you

Ability to read and write to support communication processes.
Good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services, and facilities.
Excellent customer relations skills and leadership capability.
Detail oriented with strong organizational and communication skills.
Ability to stand and exert well-paced activity for up to 8 hours.
Ability to reach other hotel departments in a timely manner.
Ability to exert well-paced activity in limited space.
Ability to lift up to 15 lbs. occasionally.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen and hear; visual acuity required.
Talking and hearing occur continuously when communicating with guests, supervisors, and employees.
Ability to spend extended time viewing a computer screen.
Vision needs include near vision and depth perception.
Manual dexterity to operate required equipment, including finger dexterity for office equipment use.

Tools and technology

Computer
10-key adding machine
Electric typewriter
Multi-line touch tone phone
FAX machines
Photocopiers

Benefits

Paid time off, including paid holidays, paid sick leave and/or paid leave, and vacation time
Medical, dental, and vision insurance
Life and disability insurance
Employee Assistance Program (EAP)
Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

Scheduling and availability

The company operates seven days a week, 24 hours a day.
Business needs may require changes to your accustomed work day, including holidays or adjusted hours.
Schedules vary based on occupancy levels, events, and seasonal demand, and may include evenings, overnight shifts, weekends, and holidays.
Schedules are communicated in advance in accordance with Company policy.

Paid leave eligibility

This position is eligible for paid leave benefits in accordance with applicable state and local laws. Paid leave benefits meet or exceed legal requirements, with accrual, use, and eligibility details provided upon hire.

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1mo ago

Front Desk Supervisor

DoubleTree by Hilton Hotel Chicago - Oak Brook Oak Brook, IL

Oak Brook, IL

1mo ago Closed

$20 - $21/hr Full time Manager Accounting Administrative Support

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

In this onsite role at DoubleTree by Hilton Hotel Chicago - Oak Brook, you will supervise front desk daily operations, ensuring timely registration and checkout while guiding front desk agents to deliver accurate guest handling, reporting, and readiness of equipment and supplies.

Key Responsibilities

Greet and welcome guests upon arrival; register guests into the computer by verifying reservation details, address, and credit information; promote the Hotel’s reward program and recognize present members with recognition and benefits.
Accept payment for guest accounts at registration and at checkout; maintain a house bank, make deposits, and complete accurate daily reports of receipts.
Supervise front desk agents and ensure the correct sequence of events for proper registration and checkout of guests.
Assign front desk tasks related to credit handling, missing addresses, registration bucket maintenance, registration cards, posting charges, and maintaining cleanliness and organization of the front desk.
Arrive on time in full uniform, prepared with the tools and equipment needed for service.
Review expected arrivals for the day and check all VIP and special request reservations to confirm they are pre-registered, blocked properly, and communicated to other departments regarding room assignments.
Review daily room availability and inform staff; check departure status on a daily basis.
Relay pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Provide ongoing training and support to front desk agents.
Ensure all necessary reports and forms are completed daily.
Maintain front desk equipment and keep a par stock of supplies.
Assist concierge with mail and facsimiles; provide guests information about hotel facilities and local attractions.
Book reservations for guests who approach the Front Desk.
Maintain a daily log of guests’ opportunities, document corrective action steps, follow up on unresolved situations in a timely manner, and pass appropriate information to other Managers.
Follow up on credit opportunities.
Perform other duties as assigned by the Front Office Manager or General Manager.

Requirements

Ability to read and write to facilitate the communication process.
Good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services, and facilities.
Excellent customer relations skills and leadership capability.
Detail oriented with outstanding organizational and communication skills.
Most work tasks performed indoors, with moderate and controlled temperature via hotel environmental systems.

Technologies Used

Computer
10-key adding machine
Electric typewriter
Multi-line touch tone phone
FAX machines
Photocopiers
Printers
Computer screen

Benefits

Paid time off, including paid holidays, paid sick leave and/or paid leave, and vacation time.
Medical, dental, and vision insurance.
Life and disability insurance.
Employee Assistance Program (EAP).
Employee discounts (e.g., hotel stays, food & beverage, and partner programs).
Paid leave benefits in accordance with applicable state and local laws.

Physical Demands

Ability to stand and exert well-paced ability for up to 8 hours.
Ability to reach other departments of the hotel on a timely basis.
Ability to exert well-paced ability in limited space.
Lifting up to 15 lbs. occasionally.
Ability to perform activities including grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing, and visual acuity.
Talking and hearing occur continuously during communication with guests, supervisors, and other employees.
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously, including near vision and depth perception.
Manual dexterity to operate all necessary equipment, including office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Availability and Scheduling Expectations

The company operates seven days a week, 24 hours a day.
At times it may be necessary to move you from your accustomed work day, including holidays, or adjust hours based on business or task assignments.
Work schedules are based on business needs and may vary, including evenings, weekends, and holidays.
Shifts are based on occupancy levels, events, and seasonal demand.
Schedules are communicated in advance in accordance with Company policy.

Compensation and Location

Location: Oak Brook, IL (onsite). Pay: USD 20 - 21 per hourly.

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Hotel Jobs in Oak Brook, IL

Guest Service Representative

Night Auditor

Front Desk Supervisor

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