Hotel Jobs in Wild Rose, WI

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Night Auditor- Postcard Cabins

Hotel Equities Wild Rose, WI

Wild Rose, WI

Today

$19+/hr Full time Accounting Auditing Check-in

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Job Description

Hotel Equities offers a team-driven, values-based culture with growth opportunities and comprehensive benefits. This onsite Night Auditor role at the Wild Rose, WI property offers a salary of USD 19 per hour and focuses on overnight front desk operations, guest check-in/out, reservations, and service recovery to ensure a smooth guest experience.

Benefits

Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities / Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program

Responsibilities

Check guests in, issue room keys, and provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns.
Record guest preferences in the system.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Requirements

High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Frequently standing up behind the desk and front office areas.
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
Handling objects, products and computer equipment.
Basic computer skills to operate various property management and reservations systems, etc.

Additional qualifications

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often utilized.
Ability to work a flexible schedule including nights, weekends and/or holidays.

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