Phone And Pbx Hotel Jobs

1 job found

Today

Hotel Guest Service Agent

Live! Casino & Hotel Louisiana Bossier City, LA

Bossier City, LA

Today

Full time Customer Service Front Desk Guest Services

Apply Now

Job Description

Live! Casino & Hotel Louisiana is looking for a guest-focused Hotel Guest Service Agent to help keep the experience clean, safe, fast, friendly, and fun. You will support a positive, can-do attitude while delivering a high level of guest service, from arrival to departure and throughout every request along the way.

What you’ll do

Maintain up-to-date knowledge of hotel features and services, including hours of operation
Stay current on room types, room numbers and layout, décor, appointments, and locations
Know room rates, special packages, and promotions, along with daily house count and expected arrivals/departures
Monitor room availability status and remain informed about scheduled daily group activities
Follow all hotel and departmental policies and procedures, including front and back of house operations
Secure and manage an assigned bank, ensuring accuracy of contracted monies and keeping the bank secure at all times
Answer the department phone within 3 rings using correct greeting and telephone etiquette
Provide information to guests in a congenial manner and promote positive guest relations
Handle guest check-ins by confirming reservations, reviewing notes, completing walk-in reservations when needed, and collecting required credit/payment information
Assign guest rooms, advise guests of any messages or deliveries, and explain room safe and mini bar key and room key procedures
Issue parking passes, validate valet parking tickets, and enter information into the computer
Support package guests by communicating services and amenities included
Collect identification for tax exempt guests and attach it to the registration card, and obtain guest signatures for designated paperwork
Coordinate bell service and assist with escorting luggage to the room
Maintain guest history files and communicate VIP arrivals to designated personnel for escort and amenity delivery
Set up accurate accounts per guest requirements and assist with walking procedures when the hotel cannot accommodate reservations
Accommodate room changes expediently
Document guest requests, complaints, or problems immediately, notify designated personnel, and follow up within 30 minutes to support resolution and guest satisfaction
Provide detailed voicemail system information, accept wake-up call requests, and deliver requests to PBX
Block rooms in the computer and pre-register designated guests, preparing key packets
Communicate pertinent guest information to designated departments and personnel
Generate, print, and distribute daily and weekly reports
Resolve room status report discrepancies with Housekeeping
Complete check-outs in line with hotel requirements, including late charge resolution, folio presentation, dispute resolution, account settlement, key retrieval, and late check-out requests
Handle group check-ins and group check-outs according to hotel procedures
Assist other departments and executives with group information, inventory, and guest details
Support cashiering tasks including adjustment vouchers, paid-outs, miscellaneous charges, making change for guests, cashing checks/travelers checks, posting charges, running closing reports, counting and securing the bank, completing cashier reports, balancing receipts, dropping receipts, and maintaining log book documentation
Assist with reservation calls and provide Concierge service when no Concierge is available
Help with other Front Office areas as assigned, including providing guest room tours
Document maintenance needs on work orders and submit them to the Manager

What we’re looking for

High School education or equivalent
Must be 21 years or older
Previous experience in a hotel or high-end retail environment desired
Must be able to work in an environment with exposure to alcohol and smoking
Ability to obtain and maintain licensure as required by the Louisiana Gaming Control Board or other applicable regulatory entities, as well as as required by Live’s operating standards
Ability to read and interpret instructions and direction for guests
Ability to communicate without impediment with guests and staff across guest service areas

Tools you’ll use

Computer and hotel system
PBX

Physical requirements

Lifting up to 20 lbs
Pushing/Pulling up to 20 lbs
Carrying up to 20 lbs
Some bending/kneeling
Frequent walking
Frequent standing
Some sitting
Climbing steps

View full job page →

Get Phone And Pbx Hotel Jobs alerts

New Phone And Pbx Hotel Jobs, daily.