Account Servicing Hotel Jobs

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Account Services (Groups) Coordinator

EQX Hotel Management LLC New York, NY

New York, NY

Today

$31 - $36/hr Full time Account Administration Account Servicing Administrative Coordinator

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Job Description

Provide administrative and operational group support to help contracted group business transition smoothly from booking through arrival and departure.

Responsibilities

Maintain updated files and records for upcoming groups after receiving turnover from the Account Services team.
Enter and maintain accurate group, client, and rooming information in Delphi, HMS, and other applicable hotel systems.
Verify alignment between Delphi and HMS, including room blocks, rates, planned release dates, and contracted group details.
Document group profiles and reservations, including rate plans, package inclusions, concessions, billing instructions, and other contracted requirements.
Input rooming lists and process rooming list changes, reservation updates, and billing changes as directed by the Account Services team.
Build and maintain group booking links and support call-in reservation processes when required.
Create routing and auto-transfer instructions in accordance with contracted group agreements.
Assign accommodations based on documented guest preferences and requests in partnership with hotel operational teams.
Provide reservation, room block, and pickup reports to the Account Services team upon request.
Cross-reference group resumes and reservation details to ensure accuracy and consistency before group arrival.
Support preparation and distribution of group resumes, correspondence, reports, and other group documentation.
Serve as liaison between the Account Services team, group clients/planners, CORE Reservations, Front Office, Accounting, and other departments.
Assist Sales and Accounting in researching and correcting group guest folio or billing discrepancies.
Attend group meetings, including resume, pre-convention, and post-convention meetings, as requested.
Review group no-shows and reservation discrepancies; coordinate corrections with the appropriate teams.
Provide administrative support to the Account Services (Groups) Sales team, including answering telephones, sending correspondence, maintaining files, and coordinating departmental requests.
Submit requisitions (POs) and support group-related vendor or operational requests as needed.
Comply with Work Rules, Safety Standards, Standards of Conduct, appearance and grooming standards, and other policies in the Team Member Handbook.
Work harmoniously and professionally with co-workers, supervisors, clients, and guests.
Perform other duties, tasks, and projects assigned by hotel or department leadership.

Requirements

Ability to communicate in English (speak, read, write) with guests, clients, co-workers, and management.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and a minimum of supervision.
Strong organizational skills to manage multiple groups, deadlines, and changing priorities simultaneously.
Ability to think quickly, use sound judgment, and act appropriately in time-sensitive or emergency situations.
Ability to work well under pressure, meet time demands, and work overtime when needed.
Punctuality and regular, reliable attendance.
Strong interpersonal skills and ability to work effectively with co-workers, clients, guests, and the public.
Strong computer skills, including Microsoft Suite, Delphi, HMS, and other applicable hotel/reservations/group servicing systems.
Working knowledge of PMS, CRS, and group reservation processes preferred.
Ability to work a flexible schedule, including AM, PM, weekends, and holidays, based on group and business needs.
1-2 years of experience in hospitality sales, account services, group reservations, or guest services.
Experience supporting group business within a luxury hotel environment.
Bachelor’s Degree or equivalent vocational training.

Location & Employment Details

Location: New York, NY (onsite)
Pay: USD 31 - 36 per hourly
Minimum experience: 1 years
Reports to: Account Service Manager + Director of Group Sales

Technology

Delphi
HMS
Microsoft Suite
Property Management Systems (PMS)
Central Reservations Systems (CRS)

Key Relationships

Internal: Account Services (Groups) Sales Team, CORE Reservations, Front Office, Accounting, and hotel operational teams.
External: Group clients/planners, hotel guests/visitors, and vendors/suppliers.

Essential Physical Abilities

Physical activities include walking and standing to a significant degree; sitting for long periods is possible.
Talking, seeing, hearing, and lifting objects up to 20 lbs with frequent lifting or carrying of objects up to 10 lbs.
Travel as required.

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