Doors Hotel Jobs

1 job found

4d ago

Door Attendant

Embassy Suites by Hilton San Juan Hotel & Casino Carolina, PR

Carolina, PR

4d ago

Full time Concierge Customer Service Doors

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Job Description

Door Attendant position at Embassy Suites by Hilton San Juan Hotel & Casino, onsite in Carolina, Puerto Rico.

Responsibilities

Assist guests with luggage tagging, storage, and retrieval, and help with loading and unloading luggage carts.
Coordinate taxi service and other transportation needs for guests.
Contact the garage to arrange valet parking when applicable.
Open vehicle and hotel doors and warmly greet arriving and departing guests.
Respond to guest questions and provide information on local attractions, events, and daily activities at the hotel.
Identify VIP and repeat guests and greet them by name.
Announce shuttle departures as needed.
Keep the motor entrance and front door area clean and orderly.

Requirements

High school diploma or equivalent required.
Experience in a hotel or related field preferred.
Valid driver's license for the applicable state required.
Flexible schedule with potential long hours.
Physical ability to perform heavy lifting: up to 100 pounds occasionally, 50 pounds frequently, and up to 20 pounds constantly; ability to stand for the full shift.
Maintain a warm, friendly demeanor at all times.
Effective verbal and written communication with guests and colleagues at all levels in a courteous, service-oriented manner.
Strong listening skills with the ability to understand and clarify concerns from guests and staff.
Ability to multitask and prioritize tasks to meet deadlines.
Maintain a service oriented approach in all interactions with guests and employees.
Attend all required hotel meetings and trainings.
Regular attendance in line with Highgate Hotel Standards; schedules vary with hotel needs.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to support safe and efficient operations.
Support productivity by identifying issues and assisting with implementing solutions.
Proactive problem solving, including anticipating, preventing, identifying, and solving issues as needed.
Ability to interpret and apply complex information from multiple sources to meet objectives.
Willingness to cross-train in other hotel departments.
Maintain confidentiality of information.
Demonstrate initiative by anticipating guest and operational needs.
Perform other duties as assigned by management.

Compensation

Type: Hourly

Location and Amenities

Isla Verde Beach is just two blocks away, with a reserved area featuring chairs and umbrellas. Enjoy our resort style pool with a waterfall and lush foliage. The airport is about five minutes away. Guests can start the day with a free cooked to order breakfast and unwind at the complimentary Evening Reception.

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