Door Attendant

Door Attendant position at Embassy Suites by Hilton San Juan Hotel & Casino, onsite in Carolina, Puerto Rico.

Responsibilities

• Assist guests with luggage tagging, storage, and retrieval, and help with loading and unloading luggage carts.
• Coordinate taxi service and other transportation needs for guests.
• Contact the garage to arrange valet parking when applicable.
• Open vehicle and hotel doors and warmly greet arriving and departing guests.
• Respond to guest questions and provide information on local attractions, events, and daily activities at the hotel.
• Identify VIP and repeat guests and greet them by name.
• Announce shuttle departures as needed.
• Keep the motor entrance and front door area clean and orderly.

Requirements

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Valid driver's license for the applicable state required.
• Flexible schedule with potential long hours.
• Physical ability to perform heavy lifting: up to 100 pounds occasionally, 50 pounds frequently, and up to 20 pounds constantly; ability to stand for the full shift.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication with guests and colleagues at all levels in a courteous, service-oriented manner.
• Strong listening skills with the ability to understand and clarify concerns from guests and staff.
• Ability to multitask and prioritize tasks to meet deadlines.
• Maintain a service oriented approach in all interactions with guests and employees.
• Attend all required hotel meetings and trainings.
• Regular attendance in line with Highgate Hotel Standards; schedules vary with hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to support safe and efficient operations.
• Support productivity by identifying issues and assisting with implementing solutions.
• Proactive problem solving, including anticipating, preventing, identifying, and solving issues as needed.
• Ability to interpret and apply complex information from multiple sources to meet objectives.
• Willingness to cross-train in other hotel departments.
• Maintain confidentiality of information.
• Demonstrate initiative by anticipating guest and operational needs.
• Perform other duties as assigned by management.

Compensation

Type: Hourly

Location and Amenities

Isla Verde Beach is just two blocks away, with a reserved area featuring chairs and umbrellas. Enjoy our resort style pool with a waterfall and lush foliage. The airport is about five minutes away. Guests can start the day with a free cooked to order breakfast and unwind at the complimentary Evening Reception.