Front Desk Agent

HOTEL SAN JUAN is seeking a Front Desk Agent to serve as a key point of contact for guests arriving in San Juan, PR. In this onsite, full-time role, you will help create a smooth, welcoming experience through check-in and check-out support, attentive phone service, and coordinated front desk assistance.

As part of the front desk team, you will manage day-to-day guest interactions and help ensure accurate records and billing, while also supporting night audit procedures when needed. The position offers pay starting from $12.00 per hour, with health insurance and paid time off.

Key Responsibilities

• Greet guests warmly and provide professional, courteous check-in and check-out services
• Operate multi-line phone systems, respond to guest inquiries, and share accurate information about hotel amenities and local attractions
• Assist with reservations, including cancellations and modifications, to support seamless guest experiences
• Maintain accurate records of guest information and billing details
• Handle guest requests promptly, including special accommodations or troubleshooting needs
• Support night audit procedures as needed, ensuring financial accuracy and reporting compliance
• Uphold high standards of phone etiquette and guest relations to support positive interactions
• Coordinate with housekeeping, maintenance, and management teams to support smooth day-to-day operations
• Promote hotel services and amenities to help enhance guest satisfaction

Requirements

• Previous experience in hospitality or front desk operations in a hotel or resort environment is preferred
• Strong customer service skills with a focus on guest satisfaction
• Multilingual or bilingual abilities are highly desirable to support diverse guests
• Knowledge of hotel management software and multi-line phone systems is advantageous
• Excellent communication skills, both verbal and written, with professional phone etiquette
• Ability to remain calm and efficient when handling stressful situations
• Hospitality experience is a plus but not mandatory for all applicants

Tools and Technologies

• Hotel management software
• Multi-line phone systems

Benefits

• Health insurance
• Paid time off

Job Type: Full-time
Work Location: In person
Location: San Juan, PR
Pay: From $12.00 per hour