Help Desk Technician Hotel Jobs

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IT Technician

Eldorado Hotel & Spa Santa Fe, NM

Santa Fe, NM

Today

Full time Chromebooks Chromeos Desktop Support

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Job Description

The IT Technician supports everyday technology operations across Heritage Companies for Eldorado Hotel & Spa in Santa Fe, NM (onsite). This position provides hands-on technical support, troubleshooting, and system maintenance for end-user devices, networks, security, and hotel property technologies.

Key Responsibilities

Deliver on-site and remote technical support for hardware, software, networks, and connectivity issues.
Install, mount, configure, and maintain networking devices, security equipment, and other IT hardware across company locations.
Install, route, terminate, and organize Cat6 network cabling to support reliable network connectivity and cable management.
Handle IT service requests in Freshservice ITSM, including ticket tracking, documentation, and technology asset management.
Support employee onboarding and offboarding by managing user accounts and access through Google Workspace.
Install, maintain, and troubleshoot Windows computers, Google Chromebooks, ChromeOS devices, and other workplace technology.
Troubleshoot hotel property systems, including point-of-sale (POS), property management systems (PMS), and guest room technology.
Support cybersecurity initiatives by responding to security alerts, resolving vulnerabilities, and reinforcing technology best practices.
Assist with system upgrades, technology implementations, and other IT projects across Heritage properties.

Required Qualifications

2+ years of IT operations, technical support, help desk, or related technology experience.
Strong working knowledge of Windows, Google Chromebooks, ChromeOS, Google Workspace, and end-user troubleshooting.
Strong problem-solving, communication, and customer service skills.
Understanding of cybersecurity fundamentals, access controls, and data protection practices.
Ability to lift and carry technology equipment up to 50 pounds, with reliable transportation to travel between Heritage properties across New Mexico.
Flexible availability, including evenings, weekends, holidays, and occasional overnight stays based on business needs.
Travel between Heritage properties may be required.

Technology Stack

Freshservice ITSM
Google Workspace
Windows
Google Chromebooks
ChromeOS
Cat6
Point-of-sale (POS)
Property management systems (PMS)

Benefits

Competitive pay and comprehensive benefits, including a 25% match for 401k.
Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
Complimentary meals during scheduled work shifts.
Free employee parking.
Growth and development opportunities.
Inclusive, people-first culture.

Why This Role Matters

This role helps maintain the secure, reliable technology teams depend on each day by providing technical support, troubleshooting, and ongoing care for both end-user systems and hotel property technologies.

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