IT Technician

The IT Technician supports everyday technology operations across Heritage Companies for Eldorado Hotel & Spa in Santa Fe, NM (onsite). This position provides hands-on technical support, troubleshooting, and system maintenance for end-user devices, networks, security, and hotel property technologies.

Key Responsibilities

• Deliver on-site and remote technical support for hardware, software, networks, and connectivity issues.
• Install, mount, configure, and maintain networking devices, security equipment, and other IT hardware across company locations.
• Install, route, terminate, and organize Cat6 network cabling to support reliable network connectivity and cable management.
• Handle IT service requests in Freshservice ITSM, including ticket tracking, documentation, and technology asset management.
• Support employee onboarding and offboarding by managing user accounts and access through Google Workspace.
• Install, maintain, and troubleshoot Windows computers, Google Chromebooks, ChromeOS devices, and other workplace technology.
• Troubleshoot hotel property systems, including point-of-sale (POS), property management systems (PMS), and guest room technology.
• Support cybersecurity initiatives by responding to security alerts, resolving vulnerabilities, and reinforcing technology best practices.
• Assist with system upgrades, technology implementations, and other IT projects across Heritage properties.

Required Qualifications

• 2+ years of IT operations, technical support, help desk, or related technology experience.
• Strong working knowledge of Windows, Google Chromebooks, ChromeOS, Google Workspace, and end-user troubleshooting.
• Strong problem-solving, communication, and customer service skills.
• Understanding of cybersecurity fundamentals, access controls, and data protection practices.
• Ability to lift and carry technology equipment up to 50 pounds, with reliable transportation to travel between Heritage properties across New Mexico.
• Flexible availability, including evenings, weekends, holidays, and occasional overnight stays based on business needs.
• Travel between Heritage properties may be required.

Technology Stack

• Freshservice ITSM
• Google Workspace
• Windows
• Google Chromebooks
• ChromeOS
• Cat6
• Point-of-sale (POS)
• Property management systems (PMS)

Benefits

• Competitive pay and comprehensive benefits, including a 25% match for 401k.
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
• Complimentary meals during scheduled work shifts.
• Free employee parking.
• Growth and development opportunities.
• Inclusive, people-first culture.

Why This Role Matters

This role helps maintain the secure, reliable technology teams depend on each day by providing technical support, troubleshooting, and ongoing care for both end-user systems and hotel property technologies.