Hotel Check In/out Jobs

1 job found

1d ago

Cadillac Hotel & Beach Club Miami Beach, FL

Miami Beach, FL

1d ago

Full time Administrative Support Customer Service Front Desk

Cadillac Hotel & Beach Club is seeking a Guest Services Agent to deliver reliable, welcoming service from first contact through departure.

Deliver exceptional guest service to create a positive first impression upon arrival
Process guest check-ins and check-outs efficiently while maintaining accuracy
Answer guest questions promptly and handle requests, issues, or complaints with professionalism and empathy
Provide recommendations and information on local attractions, dining options, and hotel amenities
Coordinate with other departments to support seamless guest experiences
Keep the front desk area clean and organized
Complete cash and credit card transactions accurately
Maintain strong attention to detail and take a proactive approach to guest satisfaction

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving skills and the ability to remain calm under pressure
Proficiency with computer systems and knowledge of hotel property management software
Strong organizational skills and ability to multitask
Flexible scheduling availability, including evenings, weekends, and holidays
High School diploma or equivalent

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