Guest Services Agent

Cadillac Hotel & Beach Club is seeking a Guest Services Agent to deliver reliable, welcoming service from first contact through departure.

Responsibilities

• Deliver exceptional guest service to create a positive first impression upon arrival
• Process guest check-ins and check-outs efficiently while maintaining accuracy
• Answer guest questions promptly and handle requests, issues, or complaints with professionalism and empathy
• Provide recommendations and information on local attractions, dining options, and hotel amenities
• Coordinate with other departments to support seamless guest experiences
• Keep the front desk area clean and organized
• Complete cash and credit card transactions accurately
• Maintain strong attention to detail and take a proactive approach to guest satisfaction

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving skills and the ability to remain calm under pressure
• Proficiency with computer systems and knowledge of hotel property management software
• Strong organizational skills and ability to multitask
• Flexible scheduling availability, including evenings, weekends, and holidays
• High School diploma or equivalent

Technologies

• Computer systems
• Hotel property management software

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match