Housekeeper Performance Standards Hotel Jobs

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Room Attendant

Hotel Eastport Middleton, FL

Middleton, FL

Today

$16 - $16/hr Full time Customer Service Guest Services Hospitality

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Job Description

This role supports high-quality, guest-ready rooms while delivering responsive customer service onsite.

Key Responsibilities

Clean and re-stock all areas of guest rooms according to established quality standards using a vacuum, broom, and department-issued cleaning chemicals
Clean checkouts at a 33 minute per room pace
Clean stayovers at a 24 minute per room pace
Follow the housekeeping leaders’ workflow to complete daily assignments and production standards, typically 12 to 17 rooms per eight (8) hour shift
Make beds and clean all bathroom areas per established quality standards
Move and arrange furniture per established standards
Keep the cart well-stocked, tidy, and free of unapproved items
Complete all items on the daily cleaning task list within allotted time and quality expectations
Maintain assigned areas including, but not limited to, hallways, windows, elevator landings, and guest rooms to safety and quality standards
Perform deep cleaning as assigned
Maintain linen properly and per established quality standards
Use and maintain equipment properly and safely
Protect hotel assets at all times
Report maintenance issues immediately
Report any and all damage to the team leader or manager
Report personal property left by guests to the team leader or manager and turn in the items
Report guest violations of established policies on a timely basis
Communicate effectively and timely with floor supervisors and housemen on specific needs and progress updates
Address guest complaints and/or requests professionally and patiently within a ten (10) minute time frame
Attend all mandatory departmental meetings
May provide informal assistance, including technical guidance and/or portfolio-specific training to co-workers

Requirements

High School Diploma or GED; related experience preferred
Excellent time management and ability to manage multiple priorities
Strong attention to detail and problem-solving skills
Excellent written and verbal communication skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to present information and respond to questions from management, staff, and guests
English required for oral and written communications; bilingual Spanish speaking a plus
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Must remain professional, responsive, cooperative, and consistent in producing quality work while meeting deadlines

Schedule and Production Standards

Daily assignments completed within established quality standards
Production standards can range from 12 to 17 rooms per eight (8) hour shift

Physical Demands

Regularly required to stand and walk; use hands and fingers; talk or hear
Frequently required to reach with hands and arms
Regularly required to bend, twist, and kneel
Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl
Prolonged hand and wrist movement/usage required
Occasionally push and lift up to 50 pounds
Vision abilities include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

Frequently exposed to moving mechanical parts, risk of electrical shock, and vibration from cleaning equipment
Noise level usually moderate

Tools and Technologies

Vacuum
Broom
Department-issued cleaning chemicals

Compensation

$16.25 per hour

Work Location

In person in Middleton, FL

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