Room Attendant

This role supports high-quality, guest-ready rooms while delivering responsive customer service onsite.

Key Responsibilities

• Clean and re-stock all areas of guest rooms according to established quality standards using a vacuum, broom, and department-issued cleaning chemicals
• Clean checkouts at a 33 minute per room pace
• Clean stayovers at a 24 minute per room pace
• Follow the housekeeping leaders’ workflow to complete daily assignments and production standards, typically 12 to 17 rooms per eight (8) hour shift
• Make beds and clean all bathroom areas per established quality standards
• Move and arrange furniture per established standards
• Keep the cart well-stocked, tidy, and free of unapproved items
• Complete all items on the daily cleaning task list within allotted time and quality expectations
• Maintain assigned areas including, but not limited to, hallways, windows, elevator landings, and guest rooms to safety and quality standards
• Perform deep cleaning as assigned
• Maintain linen properly and per established quality standards
• Use and maintain equipment properly and safely
• Protect hotel assets at all times
• Report maintenance issues immediately
• Report any and all damage to the team leader or manager
• Report personal property left by guests to the team leader or manager and turn in the items
• Report guest violations of established policies on a timely basis
• Communicate effectively and timely with floor supervisors and housemen on specific needs and progress updates
• Address guest complaints and/or requests professionally and patiently within a ten (10) minute time frame
• Attend all mandatory departmental meetings
• May provide informal assistance, including technical guidance and/or portfolio-specific training to co-workers

Requirements

• High School Diploma or GED; related experience preferred
• Excellent time management and ability to manage multiple priorities
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to present information and respond to questions from management, staff, and guests
• English required for oral and written communications; bilingual Spanish speaking a plus
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Must remain professional, responsive, cooperative, and consistent in producing quality work while meeting deadlines

Schedule and Production Standards

• Daily assignments completed within established quality standards
• Production standards can range from 12 to 17 rooms per eight (8) hour shift

Physical Demands

• Regularly required to stand and walk; use hands and fingers; talk or hear
• Frequently required to reach with hands and arms
• Regularly required to bend, twist, and kneel
• Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl
• Prolonged hand and wrist movement/usage required
• Occasionally push and lift up to 50 pounds
• Vision abilities include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

• Frequently exposed to moving mechanical parts, risk of electrical shock, and vibration from cleaning equipment
• Noise level usually moderate

Tools and Technologies

• Vacuum
• Broom
• Department-issued cleaning chemicals

Compensation

• $16.25 per hour

Work Location

• In person in Middleton, FL