Room Attendant

Glenmark Hotel in Glendale, CA offers a hospitality environment where room cleanliness and guest comfort matter every shift. As a Room Attendant on site, you will help maintain guest rooms at the highest standard by preparing fresh linens and supplies, following cleanliness expectations, and supporting a well-kept property.

Responsibilities

• Clean all assigned guest rooms within the required time limit.
• Update daily assignment sheets throughout the day.
• Change bed linens, make beds, and provide clean, fresh sheets and towels.
• Replenish room supplies, including amenities, drinking glasses, and clean linen.
• Lift and move furniture in the room as needed.
• Clean rugs, carpets, and upholstered furniture using a vacuum cleaner and/or proper chemicals.
• Dust and clean furniture and surfaces, including picture frames, bed frames, lamps, TVs, armoire, desks, and more.
• Thoroughly clean bathroom areas (shower/tub, sink, floor, toilet, etc.).
• Polish woodwork and metal work such as fixtures and metal fittings.
• Clean windows, door panels, and sills.
• Empty wastebaskets and replenish bathroom supplies and terry.
• Sort, count, fold, and distribute linen to the linen closets.
• Organize and stock the cleaning cart and organize linen closets on assigned floors.
• Transport trash and waste to the disposal area.
• Complete deep cleaning projects according to the hotel’s Deep Cleaning program.
• Clean hallway areas, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Turn in all Lost and Found items using standard procedures.
• Practice hotel emergency procedures and stay knowledgeable of loss prevention guidelines.
• Report maintenance issues and necessary room repairs.
• Ensure unacceptable rooms are not released back to inventory until items are addressed.
• Maintain a clean work area when finished.
• Assist with guest inquiry as needed.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete other reasonable duties assigned by managers or supervisors.

Requirements

• High school or equivalent education required.
• Ability to stand and exert well-paced mobility for up to four (4) hours.
• Ability to maneuver between functions occurring simultaneously.
• Ability to work in limited spaces and reach other hotel departments on a timely basis.
• Ability to lift up to 45 lbs. as needed.
• Ability to push and pull carts and equipment weighing up to 250 lbs.
• Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, and listen/hear with adequate visual acuity.
• Ability to hear, smell, taste (as needed), and visually observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously with staff, guests, and supervisors.
• Vision occurs continuously, including near and color vision and depth perception.
• Ability to bend, stoop, squat, and stretch to complete cleaning tasks occasionally.
• Finger dexterity to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other equipment as needed.
• Ability to work primarily with fingers for picking, pinching, typing, and substantial wrist and hand movements.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good communication skills (verbal and written) and excellent customer relations skills.
• Detail-oriented with strong organizational skills.
• Basic computer skills and basic computational ability.
• Strong issue resolution and analytical skills with attention to detail.
• Ability to effectively deal with internal and external customers, requiring patience, tact, diplomacy, and accurate information gathering to resolve conflicts.
• Self-driven and able to work independently.

Technologies: computers, printers, 10-key adding machine, multi-line touch tone phone, FAX machines, photocopiers, dolly, vacuum cleaner.

Grooming

• All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
• Refer to the property specific required grooming and uniform standards policy.

Attendance

• Regular attendance in conformance with standards is essential to successful performance.
• Irregular attendance or tardiness may result in disciplinary action, up to and including termination.
• Upon employment, staff must fully comply with Azul Hospitality rules and regulations for safe and effective operation of hotel facilities.
• Violations may result in disciplinary action, up to and including termination.
• Schedules may vary due to business needs.
• Attendance at scheduled training sessions and meetings is required.
• This job description is not an exclusive or exhaustive list of job functions that may be requested from time to time.