Executive Housekeeper

About the Role

Your team is a key reason guests choose to stay. In this position, you lead the housekeeping team that ensures public areas and guestrooms stay clean, polished, and ready for guests. As the Executive Housekeeper, you provide direction for staff who wash linens, polish floors, and make beds, ensuring the team is caring, well-trained, and highly motivated.

Key Responsibilities

• Business Management: Oversee all aspects of the Housekeeping Department to support quality guest satisfaction, strong employee engagement, and operational efficiency. Create an environment where a diverse team is engaged and thrives.
• Leadership: Maintain safe and smooth operation of the laundry and guest areas. Establish policies and procedures that meet and exceed brand requirements, and train staff to deliver impeccable service and a true understanding of “clean.”
• Financial Oversight: Participate in the budget process and monitor daily occupancy. Schedule staffing appropriately, manage expenses, and maximize profits.
• Manager on Duty: Take charge of the property when required. During periods of high occupancy, step in to support the team as needed.

Job Requirements

• At least five years of progressive experience in a hotel or related field, including at least two years in Housekeeping.
• Knowledge of computers and computer software, and familiarity with housekeeping equipment and tools.
• High school diploma and relevant college coursework preferred.
• Prior supervisory experience required.
• Physical ability to perform medium work, including exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.