Hotel Jobs in Elk Rapids, MI

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Senior Server

Dexter Hotel Elk Rapids, MI

Elk Rapids, MI

Today

$16 - $18/hr Full time Customer Service Guest Relations Guest Services

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Job Description

Dexter Hotel is hiring a Senior Server for Noble Lounge in Elk Rapids, MI (onsite).

Key Responsibilities

Deliver knowledgeable, gracious, efficient service throughout the guest experience
Build genuine connections with hotel guests, local guests, and returning regulars
Maintain strong knowledge of all menu offerings, including food, cocktails, wine, beer, and non-alcoholic options
Guide guests through the menu with thoughtful recommendations
Anticipate guest needs and address them before they are asked
Stay attentive to dietary restrictions, allergies, and special requests; communicate appropriately
Handle guest concerns professionally and involve leadership when additional recovery is needed
Support a polished, elevated dining atmosphere without being overly formal
Serve as a consistent example of Dexter Hotel and Noble Lounge service standards
Help set pace, organization, and communication for the floor during service
Support opening and closing procedures; ensure duties are completed thoroughly
Assist with pre-shift preparation to ensure team and space are ready for service
Support and coach servers, bartenders, support staff, and newer team members
Identify service issues early and help resolve them proactively
Communicate clearly with bar and culinary teams to maintain smooth service
Support leadership with sections, side work, service flow, and other operational needs when requested
Step in to help with other responsibilities as needed to protect the guest experience
Maintain exceptional cleanliness and organization in lounge, dining areas, service stations, and guest-facing spaces
Ensure tables, glassware, silverware, menus, and service areas meet presentation standards
Follow all cash handling, POS, payment, tip, and closing procedures
Maintain accurate checks and ensure all items are properly entered and accounted for
Follow all food safety, sanitation, and responsible alcohol service requirements
Reinforce service and hospitality standards respectfully when something is missed
Promptly communicate maintenance, cleanliness, inventory, or operational concerns to leadership
Take ownership of the space and tasks instead of waiting to be assigned
Understand the broader property and assist with basic hotel information, local recommendations, programming, and general questions
Reinforce the level of hospitality associated with Dexter Hotel in every interaction

Requirements

Previous serving experience in an upscale, high-volume, boutique, or hospitality-driven environment
Strong working knowledge of food, cocktails, wine, beer, and spirits
Excellent communication and interpersonal skills
Confidence leading by example without requiring a formal management title
Strong attention to detail and an instinct for anticipating guest needs
Ability to stay composed, organized, and positive during busy service
Collaborative approach and willingness to support any area of the operation
Good judgment when handling guest concerns
Reliability, professionalism, and strong attendance
Genuine enthusiasm for hospitality and creating memorable experiences
Availability for evenings, weekends, holidays, and special events based on business needs
Ability to stand and move throughout the duration of a shift
Ability to safely carry trays, glassware, plates, and service equipment
Ability to lift and carry approximately 30–40 pounds as needed
Ability to work collaboratively in a fast-paced hospitality environment

Technologies

Pay

$16.00 - $18.00 per hour

Compensation

$18.00/hour base + tips
Estimated total earnings: $25–$30/hour

Benefits

Dental insurance
Employee discount
Health insurance

Senior-Level Expectations

Operate with greater ownership than a standard serving position
Notice when something needs attention and address it
Help teammates before being asked
Recognize when the guest experience is slipping and take action
Know the standards well enough to help others execute them
Share responsibility for the success of the entire room, not only assigned tables

Service Philosophy

Hospitality should feel natural, thoughtful, and personal
Guests should feel recognized rather than processed
Details, cleanliness, and communication matter
Every interaction should reflect the way guests feel
The Senior Server brings the philosophy to life by setting the standard for the team and creating a return-worthy experience

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